What are the responsibilities and job description for the Office Coordinator - CHANT (Health Services) position at Shelby County Government?
Position Summary
This position is funded by a grant for a duration of time as defined by the grantor .
Works under the supervision of the manager to process and monitor insurance claims, ensuring accuracy, timeliness, and compliance with program requirements. Identifies opportunities to improve billing processes and collaborates with nursing staff to ensure all billable services are captured and submitted properly. Supports billing operations by maintaining compliance with CHANT/CSS program guidelines and assisting in planning, implementing, and monitoring administrative billing activities.
Pay Grade: 44
Salary Commensurate with Experience and Education
Minimum Qualifications
- Four (4) years of medical billing, bookkeeping, data processing, or statistical work and a high school diploma or GED, OR
- Three (3) years of progressive secretarial, bookkeeping, payroll, data processing, or statistical work and one (1) year of college study (30 semester hours or 36 quarter hours). PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.
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Duties and Responsibilities
- Prepares and submits medical billing claims, identifying and resolving errors in collaboration with the program's public health nurse supervisor and manager.
- Enters vendor claims and patient encounters into PTBMIS to support provider payments and insurance processing.
- Maintains accurate billing documentation in compliance with CHANT/CSS program guidelines.
- Assists with updates to billing procedures and ensures adherence to current filing requirements.
- Communicates with internal staff and external customers to address billing inquiries and provide information.
- Trains Administrative Technicians on basic billing processes and procedures.
- Supports billing operations by obtaining medical records and coordinating with external partners as needed.
- Prepares reports and tracks data, including maintaining the Delegated Authority spreadsheet and assisting with mileage documentation. Performs other related duties as required or directed.
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KSAs
- Knowledge of medical terminology and healthcare billing practices.
- Knowledge of modern office procedures, data entry systems, and computer applications.
- Ability to communicate clearly and professionally, both verbally and in writing, with diverse populations.
- Ability to analyze information, identify issues, and implement effective solutions.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Ability to organize work, manage multiple tasks, and meet deadlines in a fast-paced environment.
- Ability to establish and maintain effective working relationships with staff, partners, and the public. Proficient k nowledge in Microsoft Office (Excel, Word, PowerPoint) and other applicable systems.
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Special Requirements
- Must be able to type 25 words per minute. Must be able to assist with community events as required.
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Disclaimer
This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate.
Shelby County Resident Disclaimer
All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment. The residency requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department. The residency exemption for public safety/civil service employees does not include appointed positions with the Sheriff’s Office, Division of Corrections, or the Fire Department.