What are the responsibilities and job description for the Community Services Information Specialist (Aging Commission) position at Shelby County Government?
Position Summary
Works under the supervision of a Manager A to answer calls from seniors, caregivers, professionals and other inquirers regarding programs and services. The position will perform in-depth screening of callers for in-home services utilizing procedures established by the Tennessee Commission on Aging and Disability (TCAD) and TennCare.
Pay Grade: 44
Salary Commensurate with Experience and Education
Minimum Qualifications
100.00% - 1. Two (2) years of experience assisting with programs of referrals and client needs and a Associates degree; OR
2. Bachelor"s degree from an accredited college or university in social services, nursing, sociology or related field; OR
3. Experience in case management programs assisting senior citizens/persons with disabilities preferred.
4. Bi-lingual in English and Spanish preferred.
5. PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED. Duties and Responsibilities
1. Provides comprehensive information and referral services on community programs to consumer, caregivers, and professionals as required, paying particular attention to all services offered through the Aging Commission of the Mid-South.
2. Performs in-depth screening for consumers requesting in-home services to assist in determining which agency program could best meet the consumer"s needs.
3. Completes data-entry of consumer and call information into software database required by TCAD or TennCare.
4. Initiates contact with service provider agencies on consumer"s behalf when appropriate; makes follow-up contacts to determine consumer"s needs are met and any additional referrals are necessary and/or interventions are needed.
5. Cross-trains other Information and Assistance staff to provide services to clients during all regular business hours.
6. Establishes and maintains a cooperative relationship with all local information and assistance programs, referring agencies and other social service organizations.
7. Records and analyzes caller data to be used for planning and development of future services.
8. Attends community social service functions for educational enrichment and outreach opportunities.
9. Attends professional training programs, workshops and staff meetings as required.
10. Performs other related duties as required or directed. KSA's
KSAs - 1. Ability to establish and maintain effective working relationships with clients, agencies, and co-workers.
2. Knowledge of modern office practices, procedures, and equipment; skilled at operating office equipment.
3. Ability to become proficient in Microsoft Word and Excel. Familiarity with computerized databases.
4. Ability to plan, organize, and maintain an even flow of work.
5. Ability to provide effective customer service in a fast-paced environment. Special Requirements
1. Must pass background checks to include: Criminal history background check, Tennessee Abuse Registry, Tennessee Felony Offender registry and the National and Tennessee Sexual Offender Registry.
2. Must seek Alliance of Information and Referral Systems certification in Aging & Disability Services after one year of full-time employment. Disclaimer
This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate.
Works under the supervision of a Manager A to answer calls from seniors, caregivers, professionals and other inquirers regarding programs and services. The position will perform in-depth screening of callers for in-home services utilizing procedures established by the Tennessee Commission on Aging and Disability (TCAD) and TennCare.
Pay Grade: 44
Salary Commensurate with Experience and Education
Minimum Qualifications
100.00% - 1. Two (2) years of experience assisting with programs of referrals and client needs and a Associates degree; OR
2. Bachelor"s degree from an accredited college or university in social services, nursing, sociology or related field; OR
3. Experience in case management programs assisting senior citizens/persons with disabilities preferred.
4. Bi-lingual in English and Spanish preferred.
5. PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED. Duties and Responsibilities
1. Provides comprehensive information and referral services on community programs to consumer, caregivers, and professionals as required, paying particular attention to all services offered through the Aging Commission of the Mid-South.
2. Performs in-depth screening for consumers requesting in-home services to assist in determining which agency program could best meet the consumer"s needs.
3. Completes data-entry of consumer and call information into software database required by TCAD or TennCare.
4. Initiates contact with service provider agencies on consumer"s behalf when appropriate; makes follow-up contacts to determine consumer"s needs are met and any additional referrals are necessary and/or interventions are needed.
5. Cross-trains other Information and Assistance staff to provide services to clients during all regular business hours.
6. Establishes and maintains a cooperative relationship with all local information and assistance programs, referring agencies and other social service organizations.
7. Records and analyzes caller data to be used for planning and development of future services.
8. Attends community social service functions for educational enrichment and outreach opportunities.
9. Attends professional training programs, workshops and staff meetings as required.
10. Performs other related duties as required or directed. KSA's
KSAs - 1. Ability to establish and maintain effective working relationships with clients, agencies, and co-workers.
2. Knowledge of modern office practices, procedures, and equipment; skilled at operating office equipment.
3. Ability to become proficient in Microsoft Word and Excel. Familiarity with computerized databases.
4. Ability to plan, organize, and maintain an even flow of work.
5. Ability to provide effective customer service in a fast-paced environment. Special Requirements
1. Must pass background checks to include: Criminal history background check, Tennessee Abuse Registry, Tennessee Felony Offender registry and the National and Tennessee Sexual Offender Registry.
2. Must seek Alliance of Information and Referral Systems certification in Aging & Disability Services after one year of full-time employment. Disclaimer
This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate.
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