What are the responsibilities and job description for the Employment, Financial, & Medical Services Specialist II position at Shelby County Department of Job and Family Services?
· Interviews applicants and determines and calculates initial and ongoing eligibility for Cash, Food, Childcare, and Medicaid programs, including Long-Term Care and Waiver services.
· Determines eligibility for Prevention, Retention, and Contingency (PRC) Services.
· Informs applicants of rights and responsibilities, Healthchek and Pregnancy Related Services.
· Processes changes in monthly benefits & maintains ongoing communications with clients to determine their continued ongoing eligibility.
· Meets procedural deadlines.
· Utilizes computer programs for the tracking and maintenance of cases.
· Processes cases, changes, case notes, and other paperwork as required.
· Completes daily alerts and IEVS alerts.
· Calculates overpayments on Cash, Food, and Medicaid programs.
· Performs miscellaneous clerical tasks, such as typing, scanning, copying, etc.
· Provides customer service through the customer service phone line by answering program and benefit questions.
· Completes all paperwork related to the phone call and documents all customer phone contact.
· Attends related training, conferences, and meetings as assigned.
· Stays current on program regulations, policies, and procedures.
· Serves on internal/external committees as assigned and may facilitate meetings as needed.
· Prepares cases for state hearings and attends hearings as required.
· Testifies in court if necessary.
· All other duties as assigned.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Work Location: In person