Farm Products Sales Coordinator

Shelburne Farms Job Description

Position Title: Farm Products Sales Coordinator

Supervisor: Cheese and Catalog Manager

Employment: Year-round, Full Time

Location: In-person (Shelburne, VT)

Start Date: Immediate opening

Pay range: $52,000-$57,000

Who We Are

Shelburne Farms is an education nonprofit on a mission to inspire and cultivate learning for a sustainable future. We realize our mission by integrating three key areas of activity: our programs, place, and products.

Position Objective

This position supports a healthy local food system and advances the Farm’s mission to inspire and cultivate learning for a sustainable future by providing excellent cheddar cheeses, maple syrup  and other farm products to customers who become an engaged part of our community and landscape through this interaction.

Key Responsibilities

●        Maintain and grow our positive Mail Order customer relationships. Be a leader for the department for this most important role.

●        Primary point of contact for our Mail Order customers throughout the year. Will manage orders from beginning (by phone or on-line) to end (delivered to shipping), as well as any follow-up needed for customer support.

●        Support to Cheese Sales Manager and the expanded Holiday Mail Order Team for systems, staffing, training, and problem solving for the peak holiday season. This includes writing/maintaining detailed instruction manuals.

●        Support the Cheese Sales Manager develop and maintain close working relationships with our wholesale and distributor customers and ensure easy and speedy ordering and fulfillment for them.

●        Primary responsibility for maintaining the functionality and currency of our two software systems: Orderbot (inventory and order management software) and CV3 (on-line Mail Order store website), including product content.

●        Primary interface with accounting, IT, and development for customer transactions and integrated financial and technology functions. 

Qualifications and Requirements

●        Outstanding and proven customer service skills.

●        Strong computer skills including facility with Excel, order management systems, and website back ends. Working knowledge of Orderbot and CV3 preferred. Some facility with HTML editing are beneficial.

●        Excellent written communication skills

●        Independent and self-reliant, with a ‘continuous improvement’ mindset.

●        Strong attention to detail, as well as ability to optimize the integration of systems.

●        Support  a continuous effort to build and sustain a diverse and welcoming working and learning environment for all program participants, guests, and staff.

Detailed Duties and Responsibilities Include:

●        Daily importing web orders and taking phone orders.

●        Migrating orders through complete order processing system

●        Making trade-offs to optimize shipping choices for each order including customer expectations, product quality, and cost.

●        Fill in for Cheese Sales Manager during absences to ensure Wholesale and Distributor customers are taken care of.

●        Support the Cheese Sales Manager with timely invoicing, and monitoring/collection of accounts receivable.

●        Support marketing and sales initiatives undertaken by the department

●        Focal Point for web-site and inventory/order management system trouble-shooting and primary interface to our software suppliers for tech support and new feature development.

●        Key customer support problem solver for failed orders, customer web-site difficulties, and credit card issues.