What are the responsibilities and job description for the Director of Operations position at SHEIN?
Job Title: Director of Operations
Reports to: Sr Director of Warehouse Operations
Job Location: Whitestown, IN (USA)
Job Status: Exempt, FT
About SHEIN
SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 16,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.
About the Role
We are looking to add a Director of Operations to our dynamic team for Whitestown IN location. This role is critical to SHEIN’s mission of delivering exceptional e-commerce experiences, ensuring that our supply chain supports rapid growth and customer satisfaction. You will play a key role in aligning operational strategies with business goals, driving innovation, and fostering a culture of safety and excellence.
Job Responsibilities
- Oversee all aspects of warehouse operations, including receiving, inventory management, picking, shipping, and returns, ensuring efficiency, accuracy, and scalability.
- Develop and execute strategies to meet key performance metrics and align with SHEIN’s growth objectives for our U.S. fulfilment centers.
- Implement best practices for process optimization, operational consistency, and workforce management to drive continuous improvement.
- Collaborate with cross-functional teams—including IT, engineering, automation, and analytics to integrate technology-driven solutions that enhance performance and ROI.
- Foster a culture of safety, compliance, and operational excellence by adhering to OSHA regulations and implementing robust training and development programs.
- Analyze financial performance, manage budgets, and present insights to leadership, ensuring data-driven decision-making and transparency.
- Stay at the forefront of logistics innovations and industry trends to drive improvements in efficiency, cost savings, and customer satisfaction.
Job Requirements
- Bachelor’s degree in logistics, supply chain management, business administration, or a related field (preferred).
- A minimum of 10 years of experience managing automated distribution centers, ideally with an e-commerce retailer.
- Proven track record of leading large-scale teams and managing 24*7 operations.
- Proven hands-on experience with automation in high-volume distribution or warehouse operations.
- Expertise in process optimization, warehouse technology, and regulatory compliance.
- Proficiency in warehouse management systems (WMS), data analytics, and Microsoft Office Suite.
- Strong leadership, problem-solving, and communication skills, with the ability to inspire and drive performance.
- Black Belt certification or equivalent experience in Lean Six Sigma methodologies is a plus.
Benefits and Culture
- Healthcare (medical, dental, vision, prescription drugs)
- Health Savings Account with Employer Funding.
- Flexible Spending Accounts (Healthcare and Dependent care)
- Company-Paid Basic Life/AD&D insurance
- Company-Paid Short-Term and Long-Term Disability
- Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
- Employee Assistance Program
- Business Travel Accident Insurance
- 401(k) Savings Plan with discretionary company match and access to a financial advisor
- Vacation, paid holidays, floating holidays, and sick days
- Employee discounts
- Free swag giveaways
Equal Opportunity Statement
SHEIN is an equal opportunity employer committed to a diverse workplace environment.