Associate Site Reliability Engineer

About SHEIN 

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. 

Position Summary

We’re seeking a full-time Associate Site Reliability Engineer (Official Title: Associate Site Reliability Engineer II) for our San Diego-based corporate office.  Site Reliability Engineers at SHEIN are hybrid software/systems engineers whose overarching goal is to ensure that production services are “always on.” They strive to build the most reliable and performant systems on the planet.

SREs work closely with cross-functional teams to ensure we have the right set of tools to generate, collect, analyze, visualize, and alert on operational data; knowing exactly what happens across the ecosystem, identifying problems before they occur and addressing them as quickly as possible.

They are also responsible for improving operational efficiency, utilization, and system resiliency of the platform. They own critical open-source software that our platform relies on, and they are core participants in every significant engineering effort underway in the platform.

Additionally, SRE’s are tasked with driving forward the operability of the platform to reduce the number of incidents while reducing MTTR. To accomplish this, the team combines software development, networking, and systems engineering expertise along with a desire to be challenged by issues of scale and complexity to make our service better for our customers.

Job Responsibilities

• Participate in an on-call rotation to ensure 24/7/365 availability of SHEIN's production system
• Monitor capacity & utilization and work closely with cross-functional teams to orchestratescale-up/down of the services
• Assist in performing daily system operations using common Linux OS commands
• Apply basic knowledge of the OSI 7-layer and TCP/IP 4-layer network models to support system diagnostics
• Use a scripting language (e.g., Shell, Python, Lua, or Go) to automate routine operational tasks under guidance
• Help deploy and configure middleware components with support from senior engineers.
• Develop and maintain technical documentation, network diagrams, runbooks, and procedures

Job Requirements

• Bachelor's degree in Computer Science, Information Systems, or equivalent technical discipline
• Basic experience with Linux or Unix-based systems
• Familiarity with networking concepts and protocols
• Proficiency in at least one scripting language (Shell, Python, Lua, or Go)
• Willingness to learn middleware deployment and system monitoring tools
• Strong attention to detail, willingness to ask questions, and a collaborative mindset

Nice to Have

• Awareness of security best practices and interest in infrastructure security.
• Bilingual fluency in Mandarin.

Benefits and Perks 

• Bonus eligible
• Healthcare (medical, dental, vision, prescription drugs) 
• Health Savings Account with Employer Funding 
• Flexible Spending Accounts (Healthcare and Dependent care) 
• Company-Paid Basic Life/AD&D insurance 
• Company-Paid Short-Term and Long-Term Disability 
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident) 
• Employee Assistance Program 
• Business Travel Accident Insurance 
• 401(k) Savings Plan with discretionary company match and access to a financial advisor  
• Vacation, paid holidays, floating holiday and sick days   
• Employee discounts 
• Free weekly catered lunch 
• Dog-friendly office (available at select locations) 
• Free gym access (available at select locations) 
• Free swag giveaways 
• Annual Holiday Party 
• Invitations to pop-ups and other company events 
• Complimentary daily office snacks and beverages 

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