IT Operations Manager

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.

Position Summary

We’re seeking a full-time IT Operations Manager for our Washington corporate office, located in the city of Bellevue. Within this role, you will lead innovative, technology-driven initiatives across IT Foundation Services.

This role will be instrumental in managing complex programs that span Foundation Support, Infrastructure Build-out, Day 1 Onboarding, and ongoing Employee Engagement. At SHEIN, IT is at the forefront — delivering impactful, high-quality experiences to both internal and external customers every day, as well as HR, Finance, and various business teams. This role will play a critical leadership role in the design, planning, implementation, and optimization of cohesive, streamlined IT blueprints. These blueprints will encompass the necessary solutions, platforms, applications, and processes to support business needs. This position is essential to enabling SHEIN’s rapid employee and business growth across global markets, including the Americas, Europe, and APAC.

SHEIN Overseas IT is committed to enabling SHEIN’s rapid global expansion by developing future-ready IT platforms, applications, and services. Our mission is to lead the strategy, architecture, roadmap, and execution of Overseas IT, ensuring alignment with business priorities and global standards. We strive to deliver exceptional value to internal and external stakeholders, to become a world-class global IT organization.

This position reports to the IT Director, North America IT.

Job Responsibilities

• Project Planning & Execution:
• Lead end-to-end project management for warehouse IT operations, from project initiation to final delivery.
• Develop detailed project plans, timelines, and milestones to track progress and ensure successful project delivery.
• Coordinate with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals.
• Team Coordination & Stakeholder Management:
• Collaborate with cross-functional teams, including IT, production, procurement, and external partners, to ensure smooth project execution.
• Serve as the primary point of contact for project stakeholders, providing regular updates on project status, risks, and issues
• Facilitate communication between technical and non-technical teams, translating technical jargon into business language when necessary.
• Budget & Resource Management:
• Manage project budgets, ensuring all expenses are within allocated funds.
• Allocate resources efficiently and ensure teams have the tools and support needed to meet project deadlines.
• Identify and mitigate potential cost overruns or resource constraints.
• Risk Management and Problem-Solving:
• Identify potential project risks and develop mitigation strategies.
• Monitor and resolve issues that arise during the project lifecycle to minimize disruptions and delays.
• Implement contingency plans to address unforeseen project challenges.
• Technology Implementation and Support:
• Work with engineer teams to implement studio-specific technology solutions, such as software systems for production, asset management, and workflow automation.
• Ensure that all technology solutions meet studio needs and industry standards.
• Oversee the testing and deployment of new tools, ensuring seamless integration with existing systems.
• Process Improvement:
• Evaluate current studio workflows and processes, identifying areas for improvement.
• Collaborate with operational and technical teams to streamline processes and improve efficiency using technological solutions.
• Implement best practices for project management and technology adoption.
• Reporting and Documentation:
• Provide regular project status reports to senior management, highlighting key achievements, risks, and recommendations.
• Maintain comprehensive project documentation, including project plans, status reports, and post-project reviews.
• Warehouse IT Management & Optimization:
• Manage and optimize warehouse IT systems, including automations, and robotics, ensuring efficient operations, performance monitoring, and continuous improvement initiatives.
• Apply advanced knowledge of warehouse IT operations and industry best practices, including system validation, qualification, and standards, to drive operational excellence.
  

Job Requirements

• Bachelor’s degree in Business Administration and Management, or a related field.
• Minimum 10 years of experience in data analysis, business operations, strategy, consulting, or related analytical roles.
• Ability to travel 30% of the time.
• Extensive program/project management experience, including establishing, scaling, and managing operations, along with resource and budget planning.
• Proven ability to influence without direct authority and drive alignment across diverse teams with potentially conflicting priorities.
• High emotional intelligence (EQ) and a collaborative team player capable of managing expectations across time zones and cultures.
• Lead and perform in a fast-paced, dynamic environment, managing shifting priorities, meeting critical deadlines, and providing clear guidance to team members while maintaining high performance under pressure to ensure project success and continuity.
• Proven leadership and team-building abilities, with extensive experience managing cross-functional teams.
• Proven track record in delivering projects with a deep understanding of customer needs, technology, quality, speed to market, and budget.
• Extensive experience with Agile methodologies, from roadmap planning to execution.
  
  

Nice to Have

• Bilingual in Mandarin
  
  

Benefits And Perks

• Bonus and RSU eligible
• Healthcare (medical, dental, vision, prescription drugs)
• Health Savings Account with Employer Funding
• Flexible Spending Accounts (Healthcare and Dependent care)
• Company-Paid Basic Life/AD&D insurance
• Company-Paid Short-Term and Long-Term Disability
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
• Employee Assistance Program
• Business Travel Accident Insurance
• 401(k) Savings Plan with discretionary company match and access to a financial advisor
• Vacation, paid holidays, floating holiday and sick days
• Employee discounts
• Free weekly catered lunch
• Dog-friendly office (available at select locations)
• Free gym access (available at select locations)
• Free swag giveaways
• Annual Holiday Party
• Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages
  
  

Pay Range: $118,800 USD - $201,600 USD