What are the responsibilities and job description for the Intake Specialist position at Shegerian & Associates?
Every call that comes into Shegerian & Associates is someone reaching out for help — often scared, confused, and unsure if they have a case. You're the person who listens, evaluates, and gives them clarity. That's not an administrative job. That's advocacy from the first hello.
We're California's premier plaintiff-side employment law firm, and we're looking for an Intake Specialist who brings equal parts heart and precision.
What You'll Do- Be the first voice potential clients hear — up to 6 phone evaluations daily with empathy, professionalism, and sharp case instincts
- Research claims, spot patterns, and draft concise internal memos that help attorneys move fast and decide smart
- Keep the firm's CRM, documents, and calendars immaculate — the behind-the-scenes work that makes everything else possible
- Collaborate across teams and step in where needed, including supporting new-hire training
- You lead with warmth but think like an analyst — you can connect with anyone and evaluate everything
- Your organization is airtight and your follow-through is automatic
- You communicate clearly in writing and in person, across every kind of personality
- You stay sharp when priorities shift and the pace picks up
- You're proficient in MS Word, Excel, and practice management software
- Spanish fluency a strong plus
You won't find a more passionate, driven team. The work is meaningful, the standards are high, and the people around you will push you to be better. If you want a role where what you do every day actually matters — this is it.
1 year of customer service experience
What We Offer:
- Hourly pay: $26-$28 BOE
- Workplace: Remote
- Industry-Leading Benefits:
- Firm pays 100% of premiums for dental and vision
- Firm pays 100% of all Silver-level medical plans
- Firm contributes approximately 10% toward retirement (3% Safe Harbor 7% Profit Sharing)
- $500 annual FSA contribution
- Time for Life: Accrual of 80 hours of PTO (additional 40 hours on 3rd anniversary), 40 hours sick pay, plus your birthday off as a fully paid day.
If this sounds like the work you've been looking for, we'd love to hear from you. Apply below — we review applications promptly.
Salary : $26 - $28