What are the responsibilities and job description for the Automotive Service Dispatcher Volvo position at Sheehy Toyota of Timonium & Volvo Cars Hunt Valley?
Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond!
If you’re an experienced automotive technician with a passion for precision, leadership, and the elevated standards of a luxury brand, this is your opportunity to step into a pivotal role at our Volvo dealership. We’re looking for a Shop Dispatcher who can keep our service department running smoothly while mentoring the next generation of technicians.
Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups, representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!
Sheehy Auto Stores is seeking a Service Dispatcher. As a Service Dispatcher, you will be responsible for maintaining an efficient workflow in the shop. You will dispatch work to the appropriate technicians based on skill level while ensuring promise times are met. You must master time management, multitasking, and adjusting jobs on the fly.
- Coordinate and assign repair orders to technicians based on skill level, workload, and shop capacity
- Ensure efficient workflow and timely completion of all service tasks
- Serve as a technical resource for the team, offering guidance and hands-on support when needed
- Mentor and develop entry-level and apprentice technicians, fostering a culture of learning and excellence
- Maintain clear communication between service advisors, technicians, and management
- Uphold Volvo’s commitment to safety, quality, and customer satisfaction
- Proven experience as an automotive technician, ideally with a luxury vehicle brand (Volvo experience is a plus)
- Strong understanding of diagnostic processes, repair procedures, and shop operations
- Natural leadership skills with the ability to coach, motivate, and support developing technicians
- Exceptional organizational abilities and a calm, solutions-focused mindset
- A commitment to delivering a premium service experience
We don't take a "one-size-fits-all" approach regarding our employees Benefits. Our programs are designed to improve your life at work and home.
- Health, Vision, and Dental Insurance
- Paid Maternity & Paternity after one year of employment
- Paid Training
- Career Advancement
- 401(K) and profit sharing
Requirements
- Prior Automotive Dealership experience/knowledge is a must.
- Attention to detail with excellent customer service, communication, and interpersonal skills.
- Ability to meet the physical demands of the position, including walking, crouching, bending, and standing for extended periods.
- Must be authorized to work in the USA
- Able to pass pre-employment background checks, MVR, and drug screen
- Must have a valid driver's license with a clean driving record
Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer