What are the responsibilities and job description for the Automotive Service Lane Assistant position at Sheehy Ford Gaithersburg?
This position is for a Lane Assistant in our Truck Center located at 601 N. Frederick Ave in Gaithersburg. The goal of this role is to work as an entry level service advisor assisting with all lane needs.
Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond!
Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups, representing some of the industry's best brands across over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!
We don't take a "one-size-fits-all" approach to our employees' Benefits. Our programs are designed to improve your life at work and at home.
- Health, Vision, and Dental Insurance
- Start earning PTO on your 1st day of employment
- Paid Maternity & Paternity after one year of employment
- Paid Training
- Career Advancement
- 401(K) and profit sharing
Sheehy Auto Stores is seeking a motivated, enthusiastic professional to join our team as a Service Lane Assistant. In this position, you will be the initial contact for our arriving service customers. The Service Lane Assistant is tasked with ensuring our customers feel welcome when they arrive at the dealership and assisting the customers within the service department.
Responsibilities
- Greet customers, direct them to the appropriate dealership representative, and send them to the waiting area.
- Communicate with appropriate dealership staff about customers' arrival and needs.
- Work hand and hand with the service department to keep scheduled appointments on track.
- Answer inbound service calls, assisting customers with scheduling and ordering parts.
- Conduct follow-up courtesy calls to service customers and log comments into CRM (eLeads)
- Update or enter new customer information into CRM as appropriate
- Other duties as assigned
Requirements
- Previous dealership experience is a plus!
- Strong verbal and written communication abilities
- Excellent listening skills with keen attention to detail
- Positive and friendly demeanor, and enjoy interacting with customers
- Must be able to work in a fast-paced environment
- Ability to pass a pre-employment background screening, Motor Vehicle Records check, and drug test
- Must have a valid driver’s license
Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer.