What are the responsibilities and job description for the Automotive Acquisition Specialist position at Sheehy Ford Gaithersburg?
Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC and Richmond!
Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups, representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!
Sheehy Ford Lincoln of Gaithersburg is looking to hire a Service Acquisition Associate! You will be directly responsible for monitoring and following up with customer leads received via the Internet, phone, and visits to the dealership. Outstanding customer service, organization, and follow-through are required. We are seeking candidates with strong interpersonal skills, a proven work ethic, and a dedication to delivering exceptional customer service. We would like you to be part of our future growth!
We don't take a "one-size-fits-all" approach regarding our employees' Benefits. Our programs are designed to improve your life at work and at home.
- Health, Vision, and Dental Insurance
- Paid Maternity & Paternity after one year of employment
- Start earning PTO on your 1st day of employment
- Paid Training
- Career Advancement
- 401(K) and profit sharing
Responsibilities
- Managing internet sales leads, responding to inquiries in a timely fashion, and answering questions on available stock and product performance
- Follow up with potential leads and return voicemails and messages to answer customers' questions
- Setting appointments for customers from the Internet, based on goals and objectives defined by the Internet Sales Manager
- Clearly and professionally document all customer feedback and information in CRM software
- Stay informed about new products, features, accessories, etc., and their benefits to customers
- Meet weekly with the Used Car team to collaborate on areas that need improvement and areas that are working to drive towards success and hit new goals
Requirements
- Ability to professionally and positively interact with customers via phone and email
- Strong organizational and time management skills
- Ability to prioritize work assignments and shift work efforts based on the needs of a department or business goal
- Must be able to read, write, and type reports/correspondence.
- Customer service, sales, or telemarketing background helpful
- Excellent oral, written, and interpersonal communication skills
- A positive attitude, an exceptional work ethic, and a willingness to learn
- Computer literacy, organization skills, follow-up skills, typing skills
- Authorized to work in the USA
- Ability to pass a pre-employment background screening, MVR, and drug test
- Must have a valid driver's license
Our company maintains a firm policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer