What are the responsibilities and job description for the Customer Service Associate/Barista (Retail/Food & Beverage) – FT position at Sheboygan Resort Operat?
Position: Guest Service Associate / Barista (Retail & Food & Beverage) – Full Time
Reports To: Food & Beverage Supervisor & Retail Manager
Schedule & Details
- Status: Full Time
- Availability: Weekdays, weekends, and holidays required
- Compensation: $13/hour tips
About the Role
As a Guest Service Associate / Barista, you’ll play a key role in creating a welcoming and memorable experience for every guest at Blue Harbor Resort. This hybrid position supports both the Shoreline Boutique and Café, combining retail sales with food and beverage service.
In this role, you’ll assist guests with purchases, prepare beverages and light food items, and ensure a clean, organized, and inviting environment. Guest service associates are essential in hospitality settings, helping anticipate guest needs and deliver a positive, personalized experience.
Why Join Us?
At Blue Harbor Resort, we’re all about creating a seamless experience for our guests that allows for the most ease when enjoying the many services we have to offer. Whether it’s exploring the adventurous waterpark attractions before settling down to relax in the spa or discovering the diverse palate of tastes while shopping for a piece of the resort to bring home, we want our guests to enjoy every second of vacation.
- Be part of a fun, guest-focused resort environment
- Work in a dynamic role that blends retail and food & beverage experience
- Build valuable hospitality and customer service skills
- Enjoy a team-oriented atmosphere with opportunities to learn and grow
- Take advantage of employee perks like resort discounts and waterpark access
- Work with scenic views and a vibrant, energetic team
- Great variety of employee discounts and perks!
- All Full Time employees have access to our benefits package including Health Insurance, Vision Insurance, Dental Insurance and so much more!
What You’ll Do
- Greet guests warmly and provide friendly, professional service
- Anticipate guest needs and offer personalized product and menu recommendations
- Prepare and serve coffee, smoothies, teas, and grab-and-go food items
- Follow recipes and presentation standards for all food and beverages
- Maintain cleanliness and sanitation of café and retail areas
- Assist guests with retail purchases and promote merchandise
- Stock shelves, organize displays, and assist with inventory counts
- Operate POS system to process transactions, returns, and payments accurately
- Handle cash, credit, and debit transactions responsibly
- Monitor product freshness and ensure proper food safety standards
- Work collaboratively across retail and food & beverage areas
- Support resort events and assist other departments as needed
- Maintain a clean, organized, and welcoming environment at all times
What We’re Looking For
- Strong customer service and communication skills
- Friendly, outgoing personality with a team-oriented mindset
- Ability to multi-task in a fast-paced environment
- Basic math and cash-handling skills
- Previous retail or food & beverage experience preferred
- Familiarity with coffee or beverage preparation is a plus
- Must be at least 16 years old
Physical Requirements
- Stand and move for extended periods of time
- Lift up to 15 lbs as needed
- Perform repetitive motions, including reaching and bending
Salary : $13