Crisis Case Manager (Corrections)

Sheboygan County - Health & Human Services is a proud 2026 Gold recipient of Mental Health America’s Bell Seal for Workplace Mental Health, awarded for our commitment to employee mental health and well-being. Learn more about the Bell Seal at mhanational.org/bestemployers.

Here is why working at Sheboygan County is for you:
It is our imperative to remain an inclusive workplace. Sheboygan County is committed to attracting, supporting, and retaining a culturally diverse workforce that represents our community. Sheboygan County Health and Human Services also strives to be a trauma informed organization which fully realizes the prevalence of trauma, recognizes the effects of trauma, and responds with trauma informed policies and practices, and we are looking for staff who will help us champion this journey.

Becoming a member of our growing team also means that YOU become our top priority. You will not only enjoy a dynamic work environment but a variety of perks including but not limited to the following:

• Generous benefits package 
• Time off: 15 vacation days, sick time and 10 paid holidays
• Other perks: Referral program, Wisconsin Retirement System, education discount and more!

What to Expect: The Crisis Case Manager provides crisis-oriented assessment, intervention, and short-term case management services to individuals and families experiencing mental health and/or substance use crises. This position operates within the Behavioral Health Division’s crisis services system and may be assigned to multiple focus areas, including Chapter 51 involuntary commitment coordination, children’s mental health assessment and stabilization, and correctional-based crisis services with community reentry support. 

The Crisis Case Manager works collaboratively with internal Health and Human Services programs, courts, law enforcement, correctional facilities, hospitals, schools, contracted crisis providers, and community partners to assess needs, coordinate services, promote stabilization, and facilitate connection to longer-term supports. Services are delivered using trauma-informed, recovery-oriented, and strengths-based practices to support individual safety, treatment engagement, and continuity of care. The position requires the ability to respond effectively in high-stress situations, manage complex systems interactions, maintain accurate documentation, and provide consultation and coordination across multiple service environments.

The following duties are essential for this position. However, they are not to be construed as exclusive or all–inclusive. To be successful in this position, an individual must be able to perform each duty satisfactorily.
Other duties may also be required or assigned.
• Provide crisis-oriented case management services to individuals and families experiencing mental health and/or substance use crises, using trauma-informed, recovery-oriented, and strengths-based practices.
• Conduct assessments to evaluate current functioning, safety, risk, and immediate needs; develop short- term service plans and coordinate referrals to appropriate behavioral health, substance use, medical, housing, and community-based resources.
• Respond to crisis situations in collaboration with internal programs, contracted crisis providers, law enforcement, correctional staff, courts, schools, hospitals, and community partners, as appropriate to assignment.
• Maintain accurate, timely, and complete documentation in designated electronic record systems, including assessments, progress notes, collateral contacts, crisis interventions, service coordination, and discharge summaries, in accordance with regulatory, billing, and confidentiality requirements.
• Participate in clinical staffings, consultations, team meetings, and interdisciplinary case reviews to support coordinated crisis response and continuity of care.
• Monitor client progress, follow up on referrals, and adjust service approaches to promote stabilization, treatment engagement, harm reduction, and recovery.
• Collect, track, and report required program data and statistics to support quality improvement, trend analysis, and crisis system planning.
• Provide information, consultation, and education to internal staff, community partners, clients, families, and the public regarding crisis services, behavioral health resources, and applicable processes.
• Participate in required training, continuing education, and professional development activities related to crisis intervention, mental health, substance use, and evidence-based practices.

Corrections Case Manager Focus
• Provide case management services to individuals in the County Jail or Detention Center, including assessment of mental health and substance use needs, education on treatment options, and coordination of services during incarceration and reentry.
• Facilitate evidence-based, recovery-focused educational and support groups within correctional settings, including harm reduction, substance use education, and skill-building.
• Coordinate discharge planning and community reentry services, including follow-up with treatment providers, probation, and community supports as appropriate.
• Conduct follow-up with individuals transitioning back into the community until connected with ongoing services.
• Complete required assessments, documentation, and program tracking related to assigned correctional- based services.
• Perform related duties as assigned.
• Knowledge of applicable federal and state laws, Wisconsin Statutes, administrative rules, and regulatory requirements governing crisis services, mental health, substance use, involuntary treatment (Chapter 51), and related human services programs.
• Knowledge of behavioral health, crisis response, and community-based service systems supporting children (CAT only), adults, and families, including mental health, substance use, correctional, inpatient, and outpatient service settings.
• Understanding of trauma-informed principles, recovery-oriented practices, harm reduction, human growth and development, cultural diversity, and individual and family functioning as they relate to crisis assessment, service planning, and stabilization.
• Skill in conducting comprehensive assessments, crisis interventions, short-term case management, and service coordination for individuals and families experiencing acute mental health or substance use crises.
• Skill in coordinating services and activities across units, departments, courts, correctional facilities, hospitals, schools (CAT only), contracted crisis providers, and community agencies to support timely and appropriate crisis response.
• Skill in establishing and maintaining effective working relationships with coworkers, supervisors, service providers, law enforcement, correctional staff, court personnel, community partners, clients, families, and members of the public.
• Effective written and verbal communication skills, including accurate documentation, report preparation, facilitation of meetings, provision of consultation, and explanation of services, processes, and client rights.
• Demonstrated commitment to confidentiality, professional ethics, and appropriate handling of sensitive clinical, legal, and personal information in accordance with applicable laws and County policies.
• Sound professional judgment, emotional regulation, and composure when responding to high-stress, complex, crisis-driven, or confrontational situations.
• Capacity to follow direction, manage workload demands, meet documentation and service timelines, and work collaboratively within interdisciplinary crisis and behavioral health teams.
• Willingness and availability to travel within the County as required, including possession of a valid driver’s license, automobile insurance, and reliable access to a vehicle.
Minimum Education: Bachelor’s degree from an accredited college or university in Social Work, Human Services, Behavioral Science, or closely related field. Master’s degree preferred.
Minimum Experience: Four (4) years of experience providing crisis intervention, case management, assessment, or service coordination within a behavioral health, human services, correctional, or community-based setting. A combination of education and experience may be considered.
Minimum Certifications: Required certifications or licenses may vary based on program assignment, funding source, statutory requirements, or scope of practice. Employees must obtain and maintain any required certification or licensure applicable to their assigned program area.
Other Requirements:
• A Valid Wisconsin Driver’s license.

• Work is performed in a combination of office, community, and client-based environments, including Health and Human Services facilities, community locations, correctional settings, and client residences, with regular use of standard office and communication equipment.
• Position involves frequent interaction with coworkers, supervisors, consumers, family members, service providers, community partners, court personnel, correctional staff, State and County agencies, and members of the public.
• Duties require frequent verbal communication, active listening, and the capacity to hear, speak, and communicate effectively in person, by telephone, and in group, meeting, or court settings.
• Visual acuity is required for reviewing electronic and written records, completing assessments and documentation, reading reports, and entering data into computerized record systems.
• Work includes extended periods of sitting, standing, walking, and driving, with occasional bending, reaching, and lifting or carrying of light materials, generally up to 25 pounds.
• Position requires travel throughout the County and occasional travel outside the County to attend meetings, trainings, court proceedings, correctional facilities, home visits, or community-based appointments.
• Work may involve contact with individuals experiencing crisis, emotional distress, substance use concerns, or challenging behaviors; employees must maintain professionalism, situational awareness, and personal safety.
• Position requires the capacity to manage multiple tasks, frequent interruptions, shifting priorities, and time-sensitive demands in a fast-paced crisis response environment.
• Work hours are generally scheduled during normal business hours; flexibility is required to meet program needs, client availability, and court or crisis-related obligations.
• Risk of blood-borne pathogen exposure is considered moderate.

Salary : $32 - $38