What are the responsibilities and job description for the Guest Service Representative position at Shear Style?
Overview
Join our dynamic team as a Guest Service Representative, where your enthusiasm and exceptional customer service skills will create memorable experiences for our guests. In this energetic role, you will be the friendly face that welcomes visitors, assists with product inquiries, and ensures smooth transactions. Your proactive attitude and communication skills will help foster a welcoming environment while supporting daily store operations and sales goals. This paid position offers an exciting opportunity to develop retail expertise and hone your interpersonal abilities in a fast-paced setting.
Responsibilities
- Greet guests warmly upon arrival and provide outstanding customer service throughout their visit
- Assist customers with product information, demonstrations, and upselling opportunities to enhance their experience
- Operate the point-of-sale (POS) system accurately for retail sales transactions, including cash register operations and cash handling
- Manage stock levels by stocking shelves, organizing displays, and supporting merchandising efforts to maintain an attractive store environment
- Handle customer inquiries via phone with professional phone etiquette, providing clear information or directing calls appropriately
- Conduct product demos to educate guests on features and benefits, encouraging additional sales through effective upselling techniques
- Support cashiering duties by processing retail sales, managing cash drawers, and performing basic math calculations for transactions
Qualifications
- Previous retail sales or grocery store experience preferred; familiarity with retail store product knowledge is a plus
- Strong communication skills with the ability to engage confidently with diverse customers; bilingual abilities are advantageous
- Experience with POS systems, cash register operations, and retail math for accurate transaction processing
- Demonstrated cashiering skills including cash handling, cash drawer management, and basic math proficiency
- Supervising experience or prior leadership roles are beneficial for supporting team efforts and ensuring excellent customer service standards
- Knowledge of merchandising practices and product demos to effectively showcase items and promote sales opportunities
- Excellent phone etiquette and customer service skills to handle inquiries professionally in person and over the phone
Join us to deliver exceptional guest experiences while advancing your retail career in a lively, supportive environment!
Pay: $9.00 - $15.00 per hour
Expected hours: 5.0 – 20.0 per week
Benefits:
- Employee discount
Work Location: In person
Salary : $9 - $15