Sr. Manager, Quality Assurance and Certification

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.

This is a hybrid position based out of our Des Moines, IA office.

What We’re Looking For

SHAZAM is looking for a Sr. Manager, Quality Assurance and Certification tolead and advance quality assurance, test automation, and certification practices. Acting with a high degree of independence, this role is accountable for ensuring production readiness through the development, enforcement, and continuous improvement of QA standards, validation processes, test automation practices, and formal certification testing.

This role partners closely with cross‑functional teams to ensure testing rigor across the full Software Development Lifecycle (SDLC) and to protect the stability, availability, and security of essential systems.

What You'll Do

• Lead and continually improve Quality Assurance, Test Automation, and Certification practices across the full Software Development Lifecycle (SDLC)
• Define, enforce, and evolve testing standards, validation processes, and certification requirements to ensure production stability, availability, security, and regulatory readiness
• Manage, mentor, and develop QA and Certification teams, overseeing work assignments, performance management, hiring, onboarding, and professional growth
• Partner closely with software development, client implementation, and cross‑functional teams to plan, coordinate, validate, and execute comprehensive testing efforts
• Ensure accurate test planning, effort estimation, execution tracking, and audit‑ready documentation supporting production releases
• Serve as a senior technical advisor and escalation point for complex testing challenges, system defects, and production issues
• Drive a risk‑based, zero‑defect mindset while maintaining strong security controls and being available to respond rapidly to critical production incidents
  
  

What You Need

• 10 years of experience in software quality assurance and testing
• 3 years of people‑management or leadership experience
• Deep knowledge of QA methodologies, SDLC practices, and risk‑based testing strategies
• Familiarity with network communications, financial or transaction‑processing systems, and large‑scale enterprise applications
• Strong ability to lead, influence, and mentor technical teams
• Excellent communication skills with both technical and non technical stakeholders
• Sound judgment, decision making, and problem solving capabilities
• Ability to operate independently and manage competing priorities in high pressure environments
  
  

What’s In It For You

• A mission-driven company with a strong sense of purpose
• A hybrid work environment that values flexibility and collaboration
• Opportunities for professional development and career growth
• A culture that values innovation, integrity, and community impact
• Excellent benefits:
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short- and long-term disability provided at no cost
• Time away from work – PTO, VTO, paid parental leave, and company holidays
• Educational assistance
  

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.