Network Infrastructure Analyst 1

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.

This is a hybrid position based out of our Johnston, IA office.

What We’re Looking For

SHAZAM is looking for a Network Infrastructure Analyst to join our team. In this role, you will be responsible for the planning, evaluation, and optimization of network systems. You’ll provide technical support for resolving network issues, participate in strategic and tactical planning, and contribute to forecasting, implementation, and security initiatives. This position offers hands-on experience with telecom billing, contract negotiations, mobile device lifecycle management, and network connectivity design. You will collaborate with senior analysts and cross-functional teams to ensure reliable, secure, and cost-effective network services that align with organizational goals.

What You'll Do

• Deploy mobile hardware and wireless communication devices and p rovide day-to-day support for these devices.
• Complete telecom billing invoice review process and reconciliation tasks as directed.
• Assist with network connectivity designs for new or upgrading customers.
• Analyze bandwidth of host circuits and data consumption for Corporate-managed cellular endpoints.
• Collaborate with sales team and senior analysts to develop networks solutions for customers.
• Participate in the planning of infrastructure network design, including coordination and monitoring for the installation of circuits.
• Provision new ATM and DPC's coming onto the SHAZAM Network.
• Assist in building cost models for Network Services infrastructure and communication fees.
• Manage and maintain internal asset inventory, including completion of annual reviews and remediation.
• Identify process improvements through changes in practice, standardization, or through IT automation.
• Develop a basic understanding of the annual budget process, including forecasting and planning sessions.
  
  

What You Need

• Minimum of 2 years’ experience in network communications and network analysis and/or design preferred.
• Ability to communicate via the telephone, in person, and through correspondence with customers, other employees, and vendors regarding company products and services.
• Previous experience presenting using visual aids in a variety of internal and external environments.
• Strong independent thinking skills and ability to self-direct, solve problems and make informed, rational decisions.
• Proficient in Microsoft Office Suite, including Teams.
  
  

What’s In It For You

• A mission-driven company with a strong sense of purpose
• A hybrid work environment that values flexibility and collaboration
• Opportunities for professional development and career growth
• A culture that values innovation, integrity, and community impact
• Excellent benefits:
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short- and long-term disability provided at no cost
• Time away from work – PTO, VTO, paid parental leave, and company holidays
• Educational assistance
  

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc./SHAZAM. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.