What are the responsibilities and job description for the Roving Service Technician-OH position at Shawntech Communications Inc?
Position Summary
This hourly/on-call position requires a trustworthy and versatile technical individual with a background in telecommunication and computer systems, general repair and maintenance, and system support. Preferred experience includes telecom wiring, computer maintenance and repair, general mechanical aptitude, and software applications. A current A-Plus and Network-Plus certification is also highly desired. The individual must be able to work on their own within correctional facilities while interacting with customers, employees, and partners. The Roving Tech will be directly responsible for the support and maintenance of the inmate call-out system, phone infrastructure, and other maintenance systems tasks to provide efficient system utilization and performance in the state of Ohio.
Key Responsibilities
- Repairs, maintains, programs, and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards, and operational procedures in correctional facilities.
- Repairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility.
- Troubleshooting, correcting, and servicing issues with inmate communication systems.
- Identifying, repairing, and resolving operational inmate call system problems
- Addressing basic telephone repair and maintenance needs of the facility
- Meeting all service requirements put forth by the customer contracts.
- Building and maintaining working relationships with the facility staff and customer contacts
- Monitoring time and controlling service-related expenses
- Installing hardware and related equipment
- Working with data and low-voltage cabling and wiring
- Delivering services in a timely and effective manner to ensure optimal system performance resulting in highly satisfied customers.
- Safely drive vehicle to various locations throughout the assigned state.
- Addressing basic wireless access point (WAP) repair and maintenance needs of the facility.
Minimum Qualification Requirements
- 2 years of experience in telecommunications – including installation, repair, and troubleshooting of various inmate communication systems (inmate telephones, video visitation systems, TTY or VRS Units, and Wi-Fi/Access Points)
- 2 years of experience with computer / network installation and repair. Knowledge of VLAN, advanced knowledge of network configurations, telecom and VOIP a plus.
- Strong organizational, interpersonal, presentation and communication skills
- High School Diploma or GED. Some college courses preferred.
- Exceptional customer service skills
- Basic computer skills
- Daily travel throughout assigned geographical area – overnight travel possible.
- Must be able to consistently pass criminal background screens.
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