VA - State Manager

Position Summary

The State Manager (Virginia) is responsible for the overall leadership, operational performance, and cost management of ShawnTech’s Service Operations supporting the Virginia Department of Corrections. This role provides strategic direction and oversight for all field and administrative personnel to ensure contractual compliance, operational excellence, customer satisfaction, and profitable service delivery. The State Manager develops high-performing teams through coaching, accountability, continuous improvement, and effective communication while fostering a culture of safety, integrity, innovation, and customer service.

In addition to statewide leadership responsibilities, the State Manager will be assigned a correctional facility and will perform the day-to-day responsibilities of a Tablet Administrator. This includes managing the inmate tablet program, supporting facility staff, ensuring service level agreements are met, coordinating repairs and replacements, maintaining inventory, and serving as the primary on-site operational contact. The State Manager is expected to balance strategic leadership with hands-on operational support while serving as a role model for the field team.

Maintain regular on-site presence at the assigned facility to build strong relationships with Department of Corrections staff, monitor service quality, identify operational improvements, and provide immediate support for customer needs while ensuring statewide oversight responsibilities are effectively managed.

Serve as the designated Tablet Administrator for an assigned correctional facility while fulfilling State Manager responsibilities. Perform all daily operational duties associated with the inmate tablet program, including device administration, troubleshooting, inventory management, work order completion, customer support, reporting, staff training, and ensuring compliance with all contractual and facility requirements.

Key Responsibilities

• Perform all tasks necessary to achieve the organization's vision by assisting the executive leadership team in developing and implementing strategic plans.
• Lead, direct, and manage the field and administrative team members and operations of Shawntech to maximize revenue, lower cost to serve, and maximize customer satisfaction with P&L responsibility and accountability including budgetary management.
• Establish and adhere to standard operating procedures, policies, and performance standards with reporting metrics for the Operations department.
• Ensure that ShawnTech maintains contractual obligations and evaluates contract performance to ensure customer expectations meet contract guidelines.
• Participates in the development plans for the new areas of technology in the marketplace along with sufficient planning for areas that support the mission of ShawnTech.
• Implement improved processes and management methods to generate higher ROI and workflow optimization.
• Work closely with all departments for continuous improvement of processes and systems.
• Provide mentoring and guidance to all team members and other employees.    
• Monitor industry trends and adjust business models if needed.
• Works with HR to ensure employee development, succession planning, technical training and required certifications are in place.
• Participates with management to ensure the utilization of existing resources is optimized and future workforce planning is effective to meet the growing needs of the organization.
• Other duties may be assigned as required to meet corporate goals.

Education

• Bachelor’s degree or relevant industry experience is desirable.
• PMP Certification is desirable.  

Experience Requirements

• Minimum 5 years in a management role.
• Proven track record in Operations.
• Technical knowledge and experience required.
• Experience managing operations in a correctional facility or for a government agency preferred.

Working Conditions

Our organization provides services to correctional facilities across the United States. This position will be required to travel to the facilities in the State of Virginia. Working conditions vary by location and facility. Some outside work is required. All work is completed inside a correctional facility.

Supporting Competencies/Skills

Analyze Issues: Gathers and analyzes the most critical information needed to understand problems; probes and looks past symptoms to determine underlying causes of problems and issues; integrates information from a variety of sources to arrive at optimal solutions; detects inaccuracies or flaws in reasoning; and defines reasonable alternatives to resolve problems.

Build Relationships: Relates to others in an open, friendly, accepting, and respectful manner; is viewed as approachable and shows interest in others; develops and maintains high-quality relationships with managers, peers, and direct reports; demonstrates style flexibility when relating to a variety of people and situations; uses formal and informal networks to get things accomplished; identifies and cultivates relationships with key colleagues and stakeholders in other parts of the organization; and builds and maintains appropriate contacts and networks with people in the industry or profession.

Champion Change: Approaches problems with curiosity and open-mindedness; generates innovative ideas and solutions; stimulates creativity and innovation in others; challenges the way things have always been done; champions new ideas and initiatives; and supports those who initiate change and take risks.

Coach and Develop People: Creates an effective learning environment by fostering coaching partnerships with employees; helps others understand their “skills portfolio;” creates joint development and coaching plans; orchestrates learning opportunities; provides relevant, high-impact feedback; and serves as an effective role model for development.

Drive for Results: Sets challenging goals and puts a top priority on getting results; conveys a sense of urgency and drives issues to closure; persists in the face of obstacles; demonstrates initiative and sets high personal standards of performance; maintains a consistent, high level of productivity; and is committed to the organization.

Use Sound Judgment: Brings to bear the appropriate knowledge and expertise in making decisions; considers alternate solutions before making decisions; bases decisions on sound logic and rationale; advances problems toward resolution when encountering ambiguity or uncertainty; chooses the best alternative based on consideration of pros, cons, tradeoffs, timing, and available resources; makes timely decisions on problems and issues requiring immediate attention; and makes sounds decisions on complex issues and problems.