What are the responsibilities and job description for the Customer Service Representative position at Shawmut Park Ave LLC?
Description
The Customer Service Representative plays an essential role in our manufacturing operations, serving as the primary point of contact for customer inquiries and orders. Attention to detail is critical as the person in this role will manage order intake, provide quotes, and coordinate distribution. Working closely as part of the supply chain the CSR ensures timely delivery completion and communicates updates to customers regularly. The ability to excel in a dynamic environment, collaborating seamlessly with cross-functional teams, will be essential for achieving customer service objectives and maintaining high-quality standards.
Responsibilities
- Manage order intake, customer communication, and quoting, excluding quality-related issues.
- Coordinate distribution and all shipping documentation through the shipping process.
- Provide regular updates to customers, with increased frequency for high-volume orders.
- Liaise with the outside departments as necessary for timely delivery completion, color development, etc.
- Serve as the funnel for new SOPs and handle customer complaints, involving quality immediately for quality-related issues.
- Process final approval of production orders and handle contract review and purchase orders.
- Maintain documentation such as tracking customer interactions and verifying and retaining customer purchase orders.
Requirements
- High School diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Flexibility to collaborate effectively within a team and across departments.
- Proficient with MS Office Suite, particularly Excel.
- Previous experience with CRM and/or MRP system preferred.
- Textile process and manufacturing experience is a plus.
About Us:
Shawmut Corporation pioneers textile innovation, delivering high-performance materials for Automotive, Health & Safety, Defense, and Custom Laminating Solutions. Proudly operating since 1916, we now operate globally with thirteen locations across three continents. Our team excels in engineering and analytics, fostering a collaborative environment to meet industry demands. Committed to sustainability and employee well-being, we offer safe, healthy Shawmut. Materials Innovation for a Better World workplaces. Join us and be part of a dynamic, innovative company shaping the future of textiles.
About the Location:
Shawmut Corporation's Park Avenue Technical Center in Burlington, North Carolina is a premier hub for innovation in the US textile industry. With a world-class team comprising design, engineering, lab, technical, manufacturing, and program management experts, this facility is at the forefront of supporting several of Shawmut’s core markets, including Automotive, Filtration, Military and Protective, and Health and Safety. As one of the largest and most technologically advanced and sustainable fabric finishing operations in the US, this recently renovated facility also boasts cutting-edge customer meeting and collaboration facilities alongside state-of-the-art technical, quality, and color labs. Join us at Shawmut’s Park Avenue Technical Center, where cutting-edge technology meets industry-leading expertise to shape the future of innovative manufacturing. Ready to be part of a team that's making the world a more sustainable place? Apply now and let's embark on this exciting journey together!
Compensation & Benefits:
- Competitive wage structure reflective of current market trends.
- Medical, dental, and vision coverage options through Blue Cross Blue Shield of Massachusetts (BCBS) and EyeMed
- Health savings accounts (HSA) and flexible spending accounts (FSA)
- Company-paid basic life and AD&D insurance
- Short-term and long-term disability coverage
- Employee assistance and wellness programs
- 401(k) Retirement Savings Plan
Shawmut Corporation is an equal opportunity employer, committed to providing fair employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by law. We are dedicated to maintaining a safe work environment in line with ISO standards. Employees are expected to comply with all safety regulations, identify and report hazards, attend safety training, report incidents promptly, use required PPE, and participate in continuous safety improvements and emergency preparedness activities. By following these guidelines, we aim to minimize risks and ensure the well-being of everyone at Shawmut Corporation. Shawmut. Materials Innovation for a Better World