What are the responsibilities and job description for the Customer Quality Engineering Technician/Liaison position at Shawmut Corporation?
Description
Represent Shawmut at specified customer locations by performing on-site visits. Coordinate/facilitate effective communication between Shawmut and our Customers.
Responsibilities
Represent Shawmut at specified customer locations by performing on-site visits. Coordinate/facilitate effective communication between Shawmut and our Customers.
Responsibilities
- Assist in problem investigation, root cause determination and corrective action implementation. Track and coordinate engineering changes, trial runs, etc. to improve First Time Quality.
- Track and monitor to closure, open issues as it relates to the customers.
- Any reasonable request deemed necessary by management.
- Stop production to prevent nonconforming material from being shipped to the customer.
- Advise management of those situations which may pose a significant risk to the product assurance, operator safety, or customer satisfaction results.
- Provide on-site support at customer’s facility to disposition and determine description of defect / rejection and root cause of nonconforming material. Identify vendor responsibility for nonconforming material and report to Quality department for recovery.
- Establish containment of suspect material at customer location, if applicable.
- Share customer visit reports to quality team.
- High School graduate or equivalent education and experience combination.
- At least three (3) years in manufacturing environment, automotive manufacturing a plus.
- 3 years of experience interfacing with customers.
- Strong communication skills.
- Detail-oriented.
- Computer skills.
- Established organizational skills.
- Experience in automotive industry, familiar with IATF 16949 / ISO9001.
- Must be able and willing to travel mostly by car 50-75% of the time on a weekly basis to customers within Western IN/Eastern KY region.
- Must wear safety glasses when in the plant.
- Must follow Shawmut’s general safety regulations.
- Must follow customer’s general safety regulations while at their location.
- Quality representative experience a plus.
- Sorting and inspection experience a plus.