What are the responsibilities and job description for the Customer Service Manager position at Shaw's?
A Day in the Life:
We’re looking for a friendly, organized, and solutions-focused Customer Service Manager to lead our front-end team and ensure every customer leaves with a great experience. In this role, you’ll oversee the daily operations of the customer service and checkout areas, support and coach team members, and handle escalated customer concerns with professionalism and care. You’ll be responsible for overseeing shift schedules, maintaining a clean and welcoming environment, and ensuring smooth, efficient service at all times. Whether you’re jumping in to assist during a rush or mentoring staff on best practices, you’ll be setting the tone for exceptional service and perfecting the art of fresh, friendly shopping. If you have experience in retail leadership, strong communication skills, and a passion for creating positive customer experiences, we’d love to have you on our team!
What you bring to the table:
You take pride in the work you do, whether big or small.
You agree that food is central to all our lives.
Helping customers and fellow associates gives you energy.
Smiling and making others smile is your favorite.
You are eager, willing, and wanting to learn & grow.
You believe that being a part of your community matters.
Why you will choose us:
Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better!
We also provide a variety of benefits including:
Diverse and Inclusive work culture
Competitive Wages paid weekly
Flexible work schedules
Associate discounts
Leaders invested in your training, career growth & development.
Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
Vacation / Paid Time Off-For eligibility requirements please visit myACI Benefits
Our Values
We put people first.
We are customer driven.
We value different perspectives.
We raise the bar.
We act as owners.
We are one team.
We build belonging.
We are committed to a healthy future.
Click to view video: ACI Values
A copy of the full job description can be made available to you.
Pay Transparency:
Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.
- For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.