Business Systems Analyst

Company Overview
Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.

Job Overview
We are seeking a proactive and detail-oriented Application/System Administrator to manage and optimize our IT infrastructure and systems. In this role, you will be responsible for maintaining system health, ensuring security, and supporting the deployment of diverse applications across cloud and on-premises environments. Your expertise will drive seamless system operations, support development teams, and uphold best practices in system architecture and security.

This role is responsible for technical support, analysis and design related to business change requests, project requirements, and proposed solutions that will meet department and enterprise goals and objectives. The candidate must have a passion for improving processes and systems utilized across these business areas. The candidate must have and continue to grow in technical aptitude around data integrity and security while operating within a portfolio of both on-premise and cloud solutions. The ability to build trusting relationships, build and ensure customer satisfaction, and execute action plans in a fast-paced environment are keys to success in this role.

This position supports our Enterprise Compliance & Controls system solutions for Risk Management, Legal, Treasury/Travel, Real Estate, Compliance, Internal Audit, Accounting, and Corporate Tax.

Responsibilities:

• Build and maintain a strong knowledge of the business processes and system capabilities across the Enterprise Compliance & Controls areas.
• Operate as a subject matter expert with in-depth functional knowledge about the systems and liaison with other IT technical resources and vendors.
• Provide daily business application support, which includes prompt responses to incoming calls, emails, chats to identify and perform root-cause analysis to resolve, prioritize, and escalate system issues and user problems.
• Act as a system administrator responsible for handling functional system configuration tasks and system access [can include user access/security; user interface configuration; parameter maintenance].
• Perform analysis and design related to business change requests, requirements, and proposed solutions.
• Develop recommendations on system changes and define, document, and organize project requirements.
• Lead project sub-teams to execute project-related tasks.
• Coordinate and lead system and business testing, including development of test scripts and thorough documentation of test processes and results.
• Maintain functional relationships and engage regularly with functional users and department leadership to positively influence system users and ensure the successful adoption of applications.
• Create and maintain required documentation for system features, data management and integration, upgrades, and training material.
• Execute and support training on new and existing features to build and maintain proficiencies of end users.
• Recognize the sensitivity of enterprise data and ensure adherence to security protocols aligned with Shaw’s confidentiality and compliance standards.

Required:

• 2 years’ technical/systems experience with High School Diploma/GED, OR Bachelor’s Degree
• Travel to other Shaw locations and off-site vendor conferences and educational opportunities
• Requires both in office and remote work environments

Preferred:

• Knowledge and understanding of configurable systems and applications
• Understanding of IT fundamentals (data integrity, security, change management)
• Experience with on-premise server upgrades

Job Types: Full-time, Permanent

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Do you currently, or will you potentially in the future, require the company, Shaw Industries Group, to sponsor an employment-based visa (e.g., H-1B, employment-based green card, etc.) to employ you? 

Note: If you are currently on OPT, STEM OPT, EAD OPT, TN visa, F-1 visa, or a similar/another visa status, please answer 'YES'.

• Are you currently local within the surrounding areas of Dalton, GA (Northern GA/Southern TN area?)
• Please elobrate on your 2  years’ technical/systems experience.

Work Location: Hybrid remote in Dalton, GA 30721

Salary : $65,000