Field Training & Development Manager

Join our dynamic field support team as a Field Training & Development Manager!  In this vital role, you'll play a key part in providing leadership, coordination, training, and field support to ensure the successful implementation and execution of electrical service and construction projects from post-bid planning through project completion and closeout. The primary responsibility of this position is the development and delivery of field-based training for the company. Training will focus on practical application of company expectations, work planning, installation and service practices, safety, quality, productivity, customer service, documentation, leadership, and lessons learned. This position supports project teams in preparing for successful field execution but does not assume responsibility for project management, scheduling, or project profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the company's primary field-focused resource for developing, coordinating, and delivering electrical workforce training.
• Conduct field-based training emphasizing the practical application of company procedures, safety requirements, quality standards, productivity expectations, customer service, and proper documentation.
• Develop and manage an internal online training library of documents and videos that can be accessed through project management platform.
• Bridges the gap between company standards, safety regulations, and hands on field execution.
• Coach supervisors and field leaders on effective employee development, communication, accountability, and performance management.
• Train and develop new hire apprentices, journeyman, supervisors, and other field staff.
• Manage end-to-end training programs for field staff evaluating needs and adjusting accordingly.
• Oversee structured apprenticeship pathways and field mentoring programs.
• Partner with Project Managers and HR to identify performance gaps, align company to key performance indicators (KPI).
• Maintain training certification, renewals and manage the effectiveness of learning programs.
• Ensure all field teams are thoroughly trained in electrical safety and OSHA/NFPA guidelines.
• Participate in post-bid and pre-construction reviews to facilitate the successful transition of awarded projects from estimating/preconstruction into field execution.
• Support a standardized post-bid project implementation process to ensure consistent communication between estimating, project management, operations, safety, human resources, and field personnel.
• Assist Project Managers and field leadership in developing project execution plans, work sequencing, productivity expectations, and field communication processes.
• Identify required employee qualifications, certifications, training, tools, equipment, and resources necessary to execute projects successfully.
• Participate in project kickoff meetings and assist in communicating project expectations to supervisors, foremen, technicians, apprentices, and other field personnel.
• Serve as a company advocate and leader for continuous improvement in field operations.
• Regularly evaluate field processes and identify opportunities to improve safety, quality, productivity, employee development, customer service, communication, and project performance.
• Identify recurring operational problems and facilitate root-cause analysis to determine corrective and preventive actions.
• Develop recommendations for improved procedures, processes, forms, training, communication methods, and field practices.
• Work with management to implement approved process improvements and monitor their effectiveness.
• Establish and communicate lessons learned from completed projects, field observations, safety events, quality issues, and customer feedback.
• Promote standardization of successful field practices throughout the organization.
• Measure the effectiveness of improvement initiatives and provide recommendations for additional action when desired results are not achieved.
• Encourage employees at all levels to identify opportunities for improvement and participate in problem-solving initiatives.