Enhanced Care Management (ECM) Coordinator

Job Title: Enhanced Care Management (ECM) Coordinator

Department: Medical Clinic

Work Division/Location: McCloud/Mt. Shasta/Dunsmuir

FLSA Status: Nonexempt

Classification: Full-time/Part-time

Reports To: Clinical Operations Manager/COO

$25.00/hr - $31.00/hr

Description

Summary/Objective:

An employee working as ECM Coordinator with the Shasta Cascade Health Centers is responsible for assisting patients and their families navigate and access community services, health services, and adopt healthy behaviors. The EMC coordinator will work collaboratively with patients and their families, community resources, county programs and clinical staff as appropriate. The EMC Coordinator will also identify barriers to care and share that information with Leadership for quality improvement.

Essential Functions:

• Ability to maintain confidentiality
• Support public health efforts to educate the community on infection diseases
• Deliver information about health and wellness in ways that the community can easily understand
• Establish positive and supportive relationships with patients and those who work within the community/county programs to foster positive experiences and outcomes
• Motivate patients to be active and engaged in their health
• Ability to objectively report data and identify targeted areas of program activity
• Ability to document activities as required within the provided systems
• Other duties as assigned

ECM Coordinator Responsibilities:

The ECM Coordinator will be instrumental in structuring the Enhanced Care Management program, in conjunction with the Clinic Operations Managers/COO for Shasta Cascade Health Centers. This position will be working in collaboration with a Community Health Worker to contact and structure check-ins with clients. This role will be front facing with patients and families to determine if patient(s) qualify for the ECM program and then support in educating and accessing appropriate programs for their needs. All clients will be provided a structured plan of care with goals that align with the ECM program. This position requires a majority of patient-facing time in the community, as well as time spent collaborating with the various programs in the community that may serve as resources for patients, such as community resources centers, food banks, mental health services, public health services and more.

All Clinic employees are expected to:

• Exemplify the meaning of the Clinic’s Mission, Visions and Values.
• Maintain operations by following the Clinic’s policies and procedures, and report perceived need/s for changes.
• Provide the highest level of service to patients.
• Maintain confidentiality by following all applicable HIPAA regulations.
• Respect Clinic equipment used to perform job tasks.

Supervisory Responsibilities:

This position has supervisory responsibilities.

Work Environment:

This job operates in multiple environments:

• A professional medical clinic environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• This position will also operate in the community which will be a variety of indoor and outdoor settings; ie: community/senior centers, community organizations, resource fairs, etc.

Travel:

Travel is expected for regular job duties. Travel may occasionally be required for training purposes. If personal vehicle is used for specified job-related errands or travel to/from training events, mileage will be reimbursed as specified in the Employee Handbook.

Qualifications

Education, Experience, Certifications, Licenses and Registrations:

• High School Diploma or GED required
• Two years working in social work, community outreach, or customer service
• Must successfully complete an approved Community Health Worker program within 12 months of hire
• Basic Life Support (BLS) certification, or ability to become certified.

Skills and Competencies:

1. Must be self-motivated and outgoing

2. Operate with the highest of ethical standards

3. Must be able to relate and communicate positively, effectively, and professionally with others

4. Must be able to think critically and problem solve

5. Manage multiple assignments effectively, be organized, and able to work independently with minimal supervision.

6. Remain calm in emergency situations

7. Be open to collaboration

8. Knowledge of the needs and barriers people with disabilities, seniors and financially disadvantaged people within the community face

9. Must have an understanding of the available resources within the community

10. Ability to communicate clearly and at a professional level both verbally and in writing

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing job duties, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, reach with hands and arms, and use hands and fingers.

• Ability to communicate effectively in person, by phone and by email.
• Ability to visually interpret computer screens, printed materials, memos, and other needed paperwork.
• Ability to lift or move objects weighing up to 50 pounds.
• Ability to sit, stand and walk for long periods of time.

NOTE: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Shasta Cascade Health Centers is committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of unlawful harassment, discrimination, or retaliation based on the following protected classes: age (40 and older), race (including traits associated with race, which include, but are not limited to, hair texture and protective hairstyles such as braids, locs, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, reproductive health decision-making, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity and gender expression), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), status as a victim of violence or family member’s status as a victim of violence, political affiliation, off-duty and off-premises use of cannabis, or any other status protected by federal, state, or local laws.