What are the responsibilities and job description for the Front Desk Agent position at Shashi Group, LLC?
Front Desk Agent (Part-Time) – Aloft Sunnyvale | Shashi Group Hotels
Location: 170 S Sunnyvale Ave, Sunnyvale, CA 94086
Schedule: Part-time | 3PM–11PM shift | Weekends required
Pay: $20 per hour
Join a Culture-Driven Hospitality Team
Shashi Group, LLC is an award-winning hotel ownership, development, and management company with properties throughout the San Francisco Bay Area—and more on the way. At Shashi Group, we believe in empowering every team member to grow, learn, and achieve new goals. When you succeed, we thrive.
At Aloft Hotels, we’re designed for the next generation of travelers—those who value tech-forward spaces, creative design, and vibrant social experiences. If you’re passionate about guest service, teamwork, and creating memorable experiences, this is your opportunity to be part of something exciting.
About the Role
We’re seeking an energetic and reliable Front Desk Agent to join our team at Aloft Sunnyvale. In this role, you’ll be the face of the hotel—providing warm hospitality, handling guest check-ins and check-outs, and ensuring every guest enjoys an effortless, upbeat stay.
What You’ll Do
- Deliver exceptional guest service with professionalism and enthusiasm.
- Resolve guest concerns promptly and effectively.
- Maximize daily room sales and assist with reservations.
- Coordinate daily arrivals, departures, and special requests.
- Maintain accurate room assignments and amenity programs.
- Review daily front office logs and guest feedback.
- Support other departments and perform additional duties as assigned.
What It Takes to Succeed
- Previous hotel front desk or customer service experience preferred.
- Strong problem-solving and communication skills.
- Positive, proactive, and professional attitude.
- Ability to thrive in a fast-paced, team-oriented environment.
- Flexible schedule including evenings, nights, weekends, and holidays (must be available for 3PM - 11PM shift).
- High school diploma or equivalent (college coursework a plus).
- Fluent in English (speaking, reading, writing).
Why You’ll Love Working With Us
- Be part of a supportive, inclusive team culture.
- Opportunities for career growth within Shashi Group’s expanding hotel portfolio.
- Hands-on training and leadership that values your development.
- Work in a modern, tech-forward environment built for creativity and connection.
Equal Opportunity Employer
Shashi Group celebrates diversity and is proud to be an Equal Opportunity Employer. We make hiring decisions based on your experience and qualifications—not on race, color, gender, identity, age, religion, national origin, disability, or any protected status.
Ready to Join the Team?
If you’re passionate about hospitality, love connecting with people, and want to grow your career with a company that values you—apply today!
Job Type: Part-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
Work Location: In person
Salary : $20