Event Manager - Multi-Property Hotels

Shashi Hotel Group Job Posting

Shashi Group – Event Manager

Founded in 2005, Shashi is an innovative, disruptive, and technologically advanced company, driving the future of hospitality to meet the ever-changing needs of the global business traveler. With deep expertise in hospitality & technology, and an entrepreneurial DNA, Shashi has developed one of the most premium portfolios on the West Coast.  

The Shashi collection boasts ten hotels in premium locations, minutes away from major tech campuses including Apple, Google, Microsoft, Intuit, and Stanford. In additional we have premier locations in Downtown Portland, OR and Glendale, CA. Our portfolio includes four Marriott Aloft hotels, four Hyatt branded hotels, the boutique Nest Palo Alto, and our brand-new Shashi Hotel, an upscale urban resort in Mountain View.

Shashi Hotel Group is currently searching for an Event Manager to support our 10-hotel portfolio to join our growing team. 

The Event Manager will report directly to the Director of Sales to meet the topline revenue goals for Shashi Group.

Event Manager Summary

The Event Manager is responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high level customer service throughout the pre-planning, event operation, and post-event phases of all hotel events. The Event Manager recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding meetings and events. Serve as the customer’s primary contact following turnover and on property and is responsible for customer experience.

Position Summary

The Event Manager is responsible to:

Establish and maintain a positive, professional relationship with clients through effective, accurate, timely, and reliable communication and action via telephone, email, written documents or in person.

Understand and identify the requirements for each event, outlining in BEOs and other documents to communicate details to hotel.

Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.

Demonstrate knowledge of job systems, products, booking systems, and processes.

Know property layout, policies, procedures, and all capabilities.

Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.

Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.

Participate in customer site inspections and assist with the sales process as necessary.

Be onsite at a variety of hotel locations to oversee and manage event operations.

Required Qualifications

Minimum Education: High School Degree/GED

Minimum of 2 years’ experience in catering or events within the hospitality industry.

Requires ability to move quickly and frequently throughout the property several times a day.

Core Competencies including but not limited to:

Writing:  Communicating effectively in writing based on needs of client.

Reading Comprehension:  Understanding written sentences and paragraphs in business documents.

Oral Comprehension:  Ability to listen to and understand information and ideas presented through conversation.

Basic Computer Skills:  Using basic computer hardware and software (e.g. personal computers, word processing software, internet browsers, hotel PMS systems, etc.)

Customer Service:  Knowledge of principles and processes for providing superior customer service.

Basic Arithmetic:  Ability to add, subtract, multiply, or divide quickly and correctly.

Creativity:  Ability to come up with creative ways to resolve issues.

• Management Competencies including but not limited to:

Adaptability:  Ability to effectively adjust to major changes in work tasks or the work environment.

Building Trust:  Ability to interact with others in an honest, fair, and respectful way while giving others confidence in one's intentions and those of the organization.

Communication:  Skilled at clearly conveying information and ideas.

Customer focus:  Ability to develop and sustain productive customer relationships.

High Work Standards:  Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

Planning and Organizing:  Skilled at establishing courses of action for self and others to ensure work is completed efficiently.

Decision Making/Problem Solving:  Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

Stress Tolerance:  Ability to maintain stable performance and positive relationships with others while under pressure or opposition.

Technical / Professional Knowledge and Skills:  Demonstrates a satisfactory level of position-related technical knowledge and skills.

Optimum Attributes

• Excellent communications skills.
• Well-groomed and professional appearance.
• Willing to take responsibility and accountability.
• Willing to work on weekends and holidays if required.
• Consistent and congruent.
• Pleasant personality.

Visit https://shashigroup.com/ to learn more about our company.

Schedule: Full-Time, mainly M-F

Relocation: N

Position Type: Management

Located Remotely?: No

Source: Hospitality Online