What are the responsibilities and job description for the Member Advocate position at SHARx, LLC?
Join the Mail Order team at SHARx!
SHARx LLC is a fast-growing advocacy company dedicated to transforming access to high-cost medications for employer-based populations. As part of our dynamic and collaborative team, you’ll play a key role in driving innovation and improving lives through affordable healthcare solutions. If you're ready to be part of something bigger and grow with a company that’s making waves in the industry, we’d love to hear from you!
Why Work at SHARx?
- A fast-paced, casual office environment where adaptability and innovation are essential.
- Hands-on training to set you up for success from day one.
- Opportunities for growth and advancement as we continue to expand.
- A supportive, team-oriented culture that values collaboration and celebrates wins together.
Position Summary:
An Advocate serves as dedicated representative of SHARx, providing exceptional support and guidance to members. As the primary point of contact, our Advocates foster trust through strong communication and a member-first approach, consistently working to identify personalized solutions that meet individual needs. Success in this role requires strong communication, computer proficiency, and problem-solving abilities. Advocates are resourceful, adaptable, and organized, with interpersonal skills to build meaningful relationships with members.
This is a full-time position in office; selected candidates will work Monday-Friday, 8am-5pm.
Essential Duties and Responsibilities:
- Conduct both inbound and outbound calls to provide clear communication, education, and detailed information regarding the continuation of medication access through SHARx.
- Assess cases to determine the most appropriate method for the member to obtain their medication and communicate this information to all involved parties.
- Support members through the onboarding process by assisting with portal registration and verifying required personal information.
- Address and resolve member concerns by following established procedures and utilizing available internal resources to ensure timely and effective resolution.
- Establish and maintain professional relationships with members, demonstrating empathy, respect, and understanding throughout their transition to SHARx.
- Maintain a strong understanding of HIPAA requirements and protect personal health information in all interactions.
Position Requirements:
- 1 or more years of experience in customer service.
- Proficient with computers and comfortable with heavy utilization of internet-based resources.
- Familiar with Microsoft Office suite products (Word, PowerPoint, Excel).
- Tech-savvy and comfortable navigating internet-based systems.
- Strong customer service mindset with excellent verbal, written, and active listening skills.
- Adaptable, patient, and solutions-focused, with the ability to problem-solve and prioritize in a fast-paced environment.
- Build rapport easily and collaborate effectively across teams and with external partners.
- Self-motivated, detail-oriented, and able to manage high call volumes independently or as part of a team.
- Able to stay calm and focused through constant change and evolving company needs
Preferred Qualifications:
- Pharmacy, doctor office, or medical experience preferred.
EEOC Statement: SHARx, LLC does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you willing and able to work on-site in the office Monday-Friday from 8am - 5pm?
Ability to Commute:
- St. Louis, MO 63141 (Required)
Work Location: In person
Salary : $20 - $25