What are the responsibilities and job description for the Customer Service Representative position at Sharpened Image, Inc.?
Essential Duties and Responsibilities include the following. Other duties may be assigned.
· Assists customers with the account opening process.
· Accurately explains the terms/conditions and policies/procedures relating to the account.
· Processes account payments, perform cash out process at end of shift
· Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
· Performs account maintenance, including account changes, adjustments, and statement requests.
· Contacts customers for additional account information.
· Assists in problem correspondence as required.
· Prepares reports including CSR Daily Activity report and cash out report.