Customer Service Rep National Parks

Join Sharp Solutions Inc. as a Full-Time Customer Service Representative for National Parks and immerse yourself in a vibrant work environment located in Denver, CO. This onsite position offers you the chance to interact with nature enthusiasts, solving their queries and enhancing their experiences in some of the most beautiful landscapes. With a competitive salary of $42,000 annually, you'll earn while fueling your passion for the great outdoors. Embrace a culture steeped in innovation and high performance, where your ideas matter and customer-centricity is at the forefront.

Work alongside like-minded individuals dedicated to making a difference in people's lives through exceptional service. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, and Paid Time Off. Take the next step in your career and apply to be part of a dynamic team that loves tackling challenges head-on. Excitement awaits!

Sharp Solutions, Inc. is a fast-growing federal contractor in IT services, focused on innovative approaches and out-of-the-box thinking by empowering our employees to create customer success.

As a Full-Time Customer Service Representative at Sharp Solutions Inc., you will provide essential Call Center and Customer Service support for our Product Sales and Park Pass Program. You will handle inquiries across three distinct call queues: Park Passes, Order Entry (Map Sales), and Business Partners. Your role involves processing orders, checking the status of customer requests, and assisting clients in finding the right products to meet their needs.

You will also research and document return issues, offering clear return instructions when necessary. For inquiries that exceed the scope of the call center, you'll seamlessly transfer calls and chats to the appropriate representatives. Additionally, you will manage orders and customer queries through fax and email, ensuring a smooth and efficient experience for every customer engaged with our services.

Join us in delivering top-notch customer service to enthusiasts of our national parks!

To thrive as a Full-Time Customer Service Representative at Sharp Solutions Inc., a solid foundation in customer service is essential. Candidates should possess a High School Diploma or its equivalent and have previous experience in customer-facing roles. Proficiency with computers and software, particularly Microsoft Office, is crucial for efficient order processing and communication. Familiarity with online chat tools, specifically those used by USGS, will enable you to effectively assist customers through digital channels. Additionally, the ability to navigate our inventory system and interpret reports is vital for answering customer inquiries accurately.

Strong problem-solving skills, attention to detail, and a customer-centric mindset will empower you to address various customer needs, including processing Park Pass requests and resolving any issues that may arise. Join us and leverage your skills in a rewarding role that makes a positive impact!

Knowledge and skills required for the position are:

• High School Diploma or Equivalent.
• Experience in customer service roles.
• Proficient with computers and software such as Microsoft Office.
• Online Chat using USGS chat tools.
• Ability to use tools and reports from the inventory system to answer customer questions.
• Other activities including processing Park Pass requests.

If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!