What are the responsibilities and job description for the Customer Service Representative position at Sharp Insurance?
Job Overview
Sharp Insurance is looking to hire a full time professional Customer Service Representative. No experience necessary, willing to train. Must be self motivated, have good communication skills and be willing to work both independently and as a team. The applicant will work directly with clients and staff to ensure clients get the best insurance available. Must have a working knowledge of computers and basic applications. Sales experience is helpful. Starting pay is negotiable and dependent on prior work experience, with pay increases contingent on passing state licensing exams.
Duties
- Manage incoming calls using multi-line phone systems with professionalism and courtesy, ensuring each customer feels valued and heard
- Provide comprehensive customer support by addressing inquiries, resolving issues, and offering product or service guidance
- Assist with front desk responsibilities including greeting visitors, managing appointments, and handling administrative tasks like calendar management and proofing documents
- Support office management activities by organizing files, managing correspondence, and ensuring smooth daily operations
- Handle clerical duties such as typing reports, proofreading documents, and maintaining office supplies to optimize productivity
- Utilize technical proficiency in computer literacy to troubleshoot basic issues and ensure efficient workflow
Experience
- Prior experience in office management, administrative support, or customer service roles is highly desirable
- Bilingual abilities are a strong plus for engaging with diverse customer bases effectively
- Experience working in medical or dental reception environments is advantageous but not required
- Strong organizational skills with the ability to prioritize tasks efficiently and manage time effectively
- Excellent phone etiquette and interpersonal skills to foster positive customer interactions
Join us to be part of a team that values energetic engagement, clear communication, and professional growth! This role is perfect for someone eager to develop their career in customer support while making a meaningful impact every day.
Pay: $12.00 - $16.00 per hour
Work Location: In person
Salary : $12 - $16