What are the responsibilities and job description for the Customer Service Rep I Propane position at Sharp Energy, Inc.?
Position: Propane Customer Service Representative
Location: Sanford, NC
What makes us great:
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.
What’s in it for you:
- Competitive base salary
- Fantastic opportunities for career growth
- Cooperative, supportive and empowered team atmosphere
- Annual bonus and salary increase opportunities
- Monthly recognition events
- Endless wellness initiatives and community events
- Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
- Paid time off, holidays and a separate bank of sick time!
What you’ll be working on:
- Assist customers in the showroom.
- Collect and reconcile cash.
- Prepare daily reports and bank deposits.
- Prepare work orders to be dispatched to operational personnel.
- Print, reconcile and distribute reports and calculations.
- Perform other related functions as assigned by the District Manager or Customer Service Manager.
- Charge customer accounts for services rendered such as deliveries of propane, labor and parts.
- Issue credits and adjustments when necessary.
- Review figures to ensure proper accounts are being charged and billing is correct.
- Reconcile daily payments that are received through the mail and cash drawers.
- Reconcile all cash taken daily and prepare bank deposits.
- Receive and transmit information to and from service, installation and delivery personnel.
- Enter changes on customer's accounts
- Prepare credit history checks for prospective customers.
- Maintain customer and vendor files and store batches and reports.
- Type correspondence.
- Attend training seminars.
- Order office and computer supplies.
- Maintains good customer relations.
- Interprets, monitors and implements company policies, as they pertain to customer service.
- Involvement with Public Assistance Programs.
- Keeps abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies.
- Maintains and processes deposits.
- Review budgets to determine the need for increasing budget amounts.
- Assist in preparation of the customer budgets.
Who you are:
2 years clerical or customer service experience within a call center environment is preferred.
Knowledge/Skills/Abilities:
Excellent written and oral communication skills.
Bilingual a plus.
Experience handling cash is required.
Good math aptitude, collection techniques and some account knowledge.
Strong computer aptitude and skills preferred.
Experience with MS Office and other call center technologies.
Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com.
Experience
Required- 2 year(s): Customer service experience
Licenses & Certifications
Preferred- Driver's License
Skills
Required- Customer Service
- Intermediate Word
- Intermediate Excel
Behaviors
Required- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.