Web Content Manager

LOCATION: Hybrid - Phoenix, AZ 

PAY RATE: $32.32/HR

Contract: 6 Months from projected start date

The defining priority of this position is the implementation, audit, and strict enforcement of the Web Content Accessibility Guidelines (WCAG 2.1/2.2, Level AA standards) across all agency web properties. Given that a significant percentage of the target audience includes aging veterans, individuals with service-related disabilities, visually or hearing-impaired users, and assistive-technology dependents, the Web Content Manager ensures that no digital barrier prevents a veteran from accessing state support.

• Accessibility Compliance & WCAG Governance (Primary Focus): Serve as the agency's subject matter expert on federal Section 508 and WCAG 2.1/2.2 compliance. Conduct systematic, routine accessibility audits using both automated scanning tools (e.g., Acquia) and manual keyboard navigation/screen-reader testing.
• Document Remediation & Media Optimization: Audit, remediate, and catalog all public-facing digital media. Convert legacy, non-compliant PDFs into semantic, accessible HTML or fully tagged, screen-reader-friendly PDFs. Ensure all multimedia components feature synchronized captions, descriptions, and text transcripts.
• Veteran-Centric Content Strategy: Write, edit, and optimize plain-language web copy that breaks down complex state/federal veteran benefits, application pipelines, and legislative updates into clear, actionable instructions. Eliminate dense bureaucratic jargon in favor of user-friendly layouts.
• Cross-Divisional Digital Coordination: Partner closely with internal program leads across divisions—including Veteran Benefits Counselors (VBCs), State Veterans' Homes, Veterans' Memorial Cemeteries, and the Military Family Relief Fund (MFRF)—to update and streamline their respective digital footprints.
• Platform Administration & Brand Integrity: Administer the daily operations of the agency's Content Management System (CMS), enforcing consistent site taxonomy, intuitive navigation paths, responsive mobile design, and adherence to the Digital Style Guide.
• Training & Agency Advocacy: Conduct continuous accessibility training sessions for internal content contributors across various offices. Author documentation and checklists to prevent accessibility errors (such as missing alt-text, poor color contrast, or broken link strings) at the point of creation.

• Core concepts, success criteria, and testing methodologies underlying WCAG 2.1 and 2.2 (Levels A and AA).
• Assistive technologies used by disabled populations, including screen readers (JAWS, NVDA, VoiceOver), refreshable braille displays, and speech recognition software.
• Federal regulations governing digital properties, specifically Title II of the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act.
• Modern Content Management Systems (CMS), semantic HTML5, CSS layout principles, and responsive web design rules.
• Plain-language principles, cognitive accessibility standards, and intuitive UI/UX navigation patterns.

• Executing technical remediation on non-accessible digital assets (PDFs, data tables, web forms, and visual graphics).
• Utilizing accessibility testing tools and platforms to isolate, diagnose, and resolve code and contrast violations.
• High-level copyediting and content generation, with the specific ability to simplify bureaucratic data for public consumption.
• Web asset optimization, including managing proper heading hierarchies, descriptive link structures, and mandatory image alternative (alt) text.

• View digital interfaces through the lens of an assistive-technology user to proactively flag navigation and usability bottlenecks.
• Bridge communication gaps by explaining technical web accessibility rules to non-technical program managers and division heads.
• Maintain an empathetic, mission-driven approach to serving the diverse needs of Arizona's veterans.

• Drupal experience.
• Familiarity with the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act.

• Bachelor's degree in Web Development or a related field.