Account Receivable Specialist

The Accounts Receivable Specialist role involves managing and reconciling customer payments, ensuring timely collection of outstanding debts, providing revenue variance analysis reports to Management, and interacting with internal departments to ensure revenue accuracy.

This role serves as the primary liaison for customer inquiries, taking full ownership of each request by researching and resolving issues directly, rather than redirecting customers to other departments.

• Manage and maintain the collections process in accordance with timelines, goals, and objectives as assigned by management.
• Perform account research, including tracking and documenting account issues.
• Provide prompt and professional communication to clients regarding past due account status, invoice disputes, complaints, questions, and other client inquiries as needed via telephone, email, or other written correspondence.
• Daily review, resolution, and correction of account deficiencies including nominal short pays, overpays, misapplied payments, and other discrepancies.
• Perform account reconciliations and analysis to ensure validity and data integrity.
• Make informed and intelligent decisions to correct account errors in a timely manner to ensure customer satisfaction.
• Contribute and provide feedback for weekly account updates to management as needed.
• Manage account escalations as per documented processes.
• Request help/assistance when needed.

• Accurately post on-account payments to customer invoices.
• Assist with other A/R requests including ad hoc reporting, special projects, and additional assignments as requested.
• Interact with internal departments to ensure accuracy of orders for billing purposes and escalation of past due accounts.

• Knowledge of general accounting principles.
• Ability to communicate effectively, both written and oral, in a professional manner.
• Must be able to demonstrate a high level of organizational and time management skills.
• Ability to work in a fast-paced, changing environment.
• Must be detail-oriented.
• Ability to follow through on key responsibilities and provide excellent customer service.
• Strong interpersonal skills with the ability to work with people at all levels both internally and within the customer environment.
• Strong Microsoft Excel software skills.
• Proficient with other Microsoft Office software (Outlook, Word) and Copilot.

Minimum 2–3 years of billing, collections, and accounts receivable experience.

Bachelor’s Degree in Accounting or related field preferred; equivalent work experience may be substituted for degree.