Regional Customer Support and Administration Manager

Overview

The Regional Operations Manager is responsible for leading and coordinating Customer Administration and for a group (region) of SBS branches. The position is responsible for the functions of, Dispatch, Sales Order Processing and Contract Billing. Additionally, the Region Operation Manager will be responsible for achieving and improving branch performance, productivity, efficiency, and profitability through the implementation of standardized process, policies and technologies.

Responsibilities

• Responsible for managing, motivating, and mentoring a staff of employees involved with operational and administrative processes.
• Monitor and direct the day-to-day activities of all regional staff to ensure all functional areas are running smoothly and efficiently
• Ensure staff is aware of goals and ensure all KPI targets are met or exceeded
• Frequent review and evaluation of procedures in order to locate inefficiencies and apply improvements when needed.
• Develop and coordinate activities related to continuous improvement of branch operations throughout business
• Partner with branch leadership to develop a business plan that are consistent with corporate objectives and local market conditions.
• Review financial information and adjust operational budgets to promote profitability.
• Oversee customer support processes and organize them to enhance customer satisfaction.
• Utilize standardized KPI’s and Reporting to identify areas of improvement and develop actions with the Ops staff for resolution.
• Identify, Coach and Develop the staff to increased levels of proficiency and establish “Swim Lane” leadership to assist with the day to day management of the team.
• Work with Branch Customer Experience Manager and Controller in the management of inventory and ordering of equipment, parts and supplies to fulfill the local branch forecast and revenue demand.
• Establish process and communication with the Branch Service organization for assistance with Meter Automation and Customer Satisfaction.
• Share knowledge with the SBS National Director of Operations team and other branches on effective practices, business opportunities and needs.

Qualifications

• 5 years proven experience in Branch Operations Leadership
• Ample knowledge of organizational effectiveness and operations management
• Familiarity with business and financial principles and practices
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Ability to effectively communicate with all levels of the organization
• In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (e.g. ERP, CRM)

ABOUT US: Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

Compensation For This Position

The compensation range for this role is $56,400-$114,400. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

Employee perks

• Flexible hybrid work schedules.
• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and wholistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Dynamic culture eager to innovate, enhance diversity, and work smarter.

Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.

No agency resumes will be accepted or fees paid in the absence of an official written engagement agreement executed in advance by Human Resources for this particular position.

All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.