Field Service Technician

Field Service Technician- Office Technology - Beaufort, SC Area

Copier Printer Industry Experience Required

Innovative, Dynamic, Creative, Trusted, Community, People

We employ the brightest people, providing tremendous opportunity and direction.

• Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation. Our SBS branches throughout the U.S. combine the resources of a multi- billion-dollar corporation and the value of local representation with local management and community relationships. Our experienced business technology specialists evaluate organizational document workflow to help improve company efficiency, security, and bottom line through our best-in-class products, solutions, and support. Our value-based culture provides the backbone of what we do.

Our Vision Statement- We solve business challenges of our customers with innovative technology and solutions through local, caring people and turn our customers into fans by exceeding their expectations.

Please learn more @ www.sharp-sbs.com

SBS is proud to offer its advantage package

• Free Education thru Ashford University (Bachelors/ Masters)
• Major Medical, Dental, Vision Insurance
• 13 vacation days 2 personal 11 Paid Holidays
• 401K Matching
• Focus on organic growth and opportunities for advancement

Requirements- Extensive on-going training program

• Innovative, self-confident, and self -motivated
• Eager to learn about technology and what it offers
• Excellent communication and great listening skills
• Desire to build long-lasting relationships

We combine outstanding customer service with state-of-the-art-technology including Managed Services (Network Services, Print Services), Products (Document Systems, Aquos Boards, Professional Displays), and Software (Scanning Content Management, Mobile Applications, and Device Management).

SBS Core Values:

• Deliver WOW Service Every Day
• Tradition of Hard Work and Customer Service
• Pursue Growth and Learning
• Take Responsibility and Ownership
• Be Humble
• Continuous Improvement
• Always Do the Right Thing
• Foster Community Stewardship

Under the direct supervision of the Branch Field Service Manager, the Field Service Representative (1) is responsible for properly maintaining a territory of Sharp equipment along with maintaining a high level of customer satisfaction through proper communications and maintenance of equipment.

Responsibilities

Services and maintains a full territory working with seasoned Field Service Technicians in the installation, maintenance and repair of Sharp equipment.

Resolves at least 85% of service calls with minimal assistance upon completion of training and territory assignment.

Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.

Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.

Resolves most normal customer relations' situations and communicates any unusual customer situations to a higher level.

Maintains parts inventory and achieves acceptable levels of inventory control and usages.

Completes all required administrative functions in an accurate and timely manner.

Cooperates with fellow workers and management to achieve Branch service goals.

Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution.

Performs other duties as prescribed by the Branch Field Service Manager.

Qualifications

High School Diploma or equivalent mandatory.

Technical vocational schooling desirable (electronics or electro-mechanical preferred), or experience in copier repair or repair and maintenance of electronic equipment.

Must possess or achieve Comptia A certification within one (1) year of hire.

Must possess strong communication skills and mechanical aptitude.

Must successfully complete Sharp equipment pre-testing and training.

Knowledge of Windows and Microsoft Office software products preferred.

Valid Drivers License, and Automobile insurance within company guidelines.

PHYSICAL DEMANDS:

Must be able to travel locally on a daily basis to various customer sites.

Requires frequent kneeling and bending and considerable use of hands and tools. Walking great lengths at a time.

Exposure to live electrical circuits.

Exposure to extreme environmental conditions. To include, but not limited to, extreme heat, extreme cold and working with flammable liquids and solids.

Able to work in confined spaces.

Must have specific vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Copier field service: 2 years (Preferred)
• Software troubleshooting: 2 years (Required)
• Schematics: 2 years (Required)
• Mechanical knowledge: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: On the road

Salary : $45,000 - $55,000