What are the responsibilities and job description for the Network Support Engineer (L1) position at Sharp Brains?
Job Type: Contract – 1099 Freelance Independent Contractor
Workplace Type: Onsite
Location: New Providence, New Jersey, United States
About the Opportunity
Sharp Brains Limited is seeking an experienced IT Deskside Support Engineer (L1/L2) to provide onsite technical support and end-user computing services.
This is a paid, freelance independent contractor opportunity under a 1099 arrangement. The engagement is assignment-based, with onsite support requirements communicated according to project needs. This is not a permanent or guaranteed full-time employment position.
Key Responsibilities
- Provide onsite technical support for desktop computers, laptops, and other end-user devices.
- Troubleshoot hardware, software, Windows operating system, and connectivity issues.
- Perform IMAC (Install, Move, Add, Change) activities and hardware replacement tasks.
- Assist with operating system imaging, device configuration, software installation, and system updates.
- Work with SCCM, Microsoft Intune, and ServiceNow for endpoint management and ticket resolution.
- Support Microsoft Office applications, Outlook, VPN clients, printers, scanners, and other peripherals.
- Assist with Active Directory user account management and basic access requests.
- Provide hands-on and remote technical support when required.
- Support mobile devices and basic macOS troubleshooting.
- Provide VIP and executive-level technical support.
- Perform Smart Hands activities, including physical hardware checks and device connectivity.
- Maintain accurate documentation of technical issues, service requests, and hardware inventory.
- Follow established IT security guidelines and ITIL-based service management procedures.
Required Qualifications & Skills
- Previous experience in IT Support, Desktop Support, Deskside Support, or EUC Support.
- Knowledge of Windows operating systems and desktop/laptop troubleshooting.
- Familiarity with SCCM, Microsoft Intune, and ServiceNow.
- Basic knowledge of Active Directory and user administration.
- Experience with hardware troubleshooting, IMAC activities, and break/fix support.
- Familiarity with Microsoft Office, Outlook, VPN, and peripheral devices.
- Good communication and problem-solving skills.
- Ability to work independently at onsite client locations.
Preferred Skills
- Experience in corporate or enterprise IT environments.
- Knowledge of endpoint management and device deployment.
- Experience providing VIP support and handling escalated incidents.
- Familiarity with macOS and mobile device support.
Contractor Engagement Information
- Engagement is on a 1099 freelance independent contractor basis.
- Work is performed onsite at designated client locations.
- Assignments are communicated according to client requirements.
- Assignment details, including location, schedule, and scope of work, will be provided before each engagement.
- Contractors are responsible for their applicable tax obligations under the agreed arrangement.
How to Apply
Interested candidates who meet the above requirements are welcome to share their updated CV at:
Email: laraib.naghman@sharpbrains.global