Teller Service Representative

Are you passionate about helping others succeed financially? Sharonview is looking for an enthusiastic, energetic, and outgoing Teller Service Representative to join our dynamic team in Charlotte, NC (Carmel Branch)! In this exciting role, you'll have the opportunity to make a real difference by delivering excellent communication, outstanding service, and support to our members. If you're ready to provide exceptional service and help our members achieve their financial goals, we want to hear from you! Apply now and be part of something great!

Essential Responsibilities:

• Process all member and business financial transactions, including but not limited to issuing checks, processing deposits, withdrawals, and wires, issuing drafts, and other negotiable instruments.
• Respond to member inquiries regarding the operation of accounts, access to services, account discrepancies, adding, or reducing service features on various accounts, and assisting members.
• Maintain a current knowledge of all products and services, changes in federal regulations and internal policies and procedures specifically related to their job.
• Maintain a knowledge of and comply with all BSA related regulations and internal policies and procedures.

Education & Experience

• High school diploma or equivalent is required.
• One year of customer service experience is required; focusing on interacting with people and delivering high-quality service is preferred.

Knowledge, Skills & Abilities

• Proficient with various computer software applications, including MS Word and MS Outlook, and able to learn in-house application software.
• Service-oriented with a proactive approach to helping others solve problems and meet financial goals.
• Excellent analytical, organizational, and detail-oriented skills, with a strong focus on accuracy.
• Excellent written and verbal communication skills, with the ability to engage professionally in person, by phone, email, or in writing with both internal and external stakeholders.
• Strong knowledge of processes, tools, and techniques for detecting, addressing, and preventing fraud.

Physical Demands

• Primarily sedentary work that involves extended periods of sitting/standing, with extensive computer use.
• Repetitive motions involving the wrists, hands, and fingers.
• Light physical tasks, including lifting and moving objects up to 20 pounds.
• Requires consistent verbal communication and active listening.
• Regular interaction with others through various means, including voice, email, and messaging platforms (e.g., Teams).
• Occasional movement to complete tasks or transition between worksites.

Additional Information

• The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position. All employees may have other duties assigned at any time.
• Sharonview complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources @ 800.462.4421 or via email human.resources@sharonview.org

Salary : $22 - $24