Compliance & Quality Clinical Team Assistant

POSITION: Compliance & Quality Clinical Team Assistant

REPORTS TO: Director of Clinical Operations, Compliance, & Quality

LOCATION: Sheboygan Falls, WI

POSITION SUMMARY

The Compliance & Quality Clinical Team Assistant is tasked with supporting the department to promote efficient operations and optimal productivity. This role involves managing assigned responsibilities and serving as a backup for other team assistants, while always upholding professionalism and strict confidentiality. This is a full-time position working Monday - Friday from either 8a-4:30p, 8:30a-5p, or 9a-5:30p. 

ESSENTIAL DUTIES

• Conducts routine audits focusing on clinical documentation and compliance, ensuring attention to detail and completion within established deadlines.
• Monitors and documents follow up actions related to each audit and audit type.
• Prepares reports and documentation utilizing Word, Excel, and/or PowerPoint, as directed.
• Execute scheduled HIS/HOPE reviews and uploads data to CMS QUIES, promptly notifying the supervisor of any discrepancies or delays.
• Provides support to clinical leaders as needed.
• Assists the Director of Clinical Operations, Quality, and Compliance with incident reporting documentation and analysis.
• Delivers analytical and administrative assistance for departmental functions.
• Coordinates and delegates tasks to ensure adequate inventory of forms is maintained.
• Participates in policy and procedure review in conjunction with managers and directors.
• Updates and disseminates census and caseload tracking information as required.
• Offers administrative assistance to the Interdisciplinary Team (IDT), including maintaining meeting logs and preparing meeting reports.
• Processes medical record requests efficiently.
• Supports intake/admissions manager with clerical and administrative intake processes.
• Assists the Director of Quality in uploading monthly quality data to survey vendors.
  • Supports HOPE quality assessment preparation and helps develop and review policies and procedures.
  • Reviews audit request correspondence and communicate relevant information to the Director of Clinical Operations, Quality, and Compliance.
• Maintains documentation of all quality activities and reports in accordance with organizational policy; prepares quality reports for Board presentations.
• Manages calendar scheduling for joint visits.
• Provides coverage and assistance during team assistant absences.
• Actively participates in SSRCH-provided educational sessions and employee meetings.

WORKING CONDITIONS

1. Physical Requirements: Frequent ambulation; bending, lifting, twisting, pushing, and pulling. Climb up and down stairs; able to sit for extended periods of time; manual dexterity to operate computer and other office equipment.  
2. Mental Requirements: Read, speak, write, and understand English; cognitive ability to add, subtract, multiply, divide and ability to work independently with indirect supervision.
3. Working/Environmental Conditions: Fast-paced changing environment, with multiple directives from several disciplines.
4. Machines, Equipment, Tools Used: Telephone, Computer, Printer, Fax, Scanner, Laminator, Automobile 
5. Exposures: Reasonably anticipated exposure to hazardous equipment, assorted chemicals, gases/vapors and other pollutants as in a normal office environment. Possible exposure to patient pets.

PROFESSIONAL QUALIFICATIONS

1.   Must be at least eighteen (18) years of age 

1.   3-5 years of related office experience 

1.   Proficient in Word, Excel, Power Point, and Internet Explorer 

1.   Prior Customer Service Experience 

1.   Prior Phone/Receptionist Experience 

1.   High School Diploma required, CMA or LPN preferred 

1.   One year hospice experience preferred 

1.   Knowledge of medical terminology and hospice philosophy of care preferred 

1.   Ability to operate basic office equipment 
2.   Excellent verbal, written, and interpersonal communications skills.