What are the responsibilities and job description for the Customer Service – Office Admin Part-Time position at Sharon Cutwell?
We’re seeking a friendly & detail-oriented Inside Salesperson to fill a part-time first-shift position. The ideal candidate has a positive, upbeat attitude and is comfortable engaging directly with our customers and distributors, as well as our internal production & engineering teams. Key strengths needed for this position will be attention to details, good communications skills, and a willingness to learn quickly and adapt to our customers’ needs.
We offer new employees competitive pay and regularly review current employees' pay to remain competitive. Salary commensurate with experience.
Key Responsibilities & Tasks:
• Sales Order Entry & Customer communications; Job Entry
• Customer service tasks; Cust order status follow ups
• Manage customer expedite requests / late job updates & tracking
• Communicate & work closely with Ins Sales Lead for Job status/expedite request ability
• Open/ start RFQ requests for Engineering team
• Perform “Requotes” – Estimating based on previously quoted/designed tooling
• Office Admin tasks & general office support
• Answering incoming phone calls, routing to proper personnel.
Skills Required:
• High attention to detail is an absolute must.
• ERP and/or CRM knowledge and basic understanding (Epicor experience a plus).
• Fluent/ strong in Microsoft Office products (Excel, Word, OneNote, Etc.)
• Office Admin experience
• Have very strong communication skills – both internal comms and customer comms.
• Ability to handle rejection / negative feedback in a positive way.
• Ability to retain & multi-task through interruptions & daily task load.
Ideal Hours / Other Benefits:
• Range of 20-28 hours/ week desired. 5-day per week Mon-Fri schedule, mainly an in-office, 1st Shift position
• Potential to grow position into full-time in the future if the workload and desire are there.
• Exact start/stop time is flexible, but must be consistent once defined (Ideally 8a-1p~ for example)
• Positive, friendly working environment
• Quarterly and Annual work parties, offsite employee events
• Quarterly Bonuses on Company sales goals
• Monthly free lunch program
• Flexible schedule & family-first environment
At Sharon-Cutwell we require Humility, Integrity, Mutual Respect, a Positive Attitude and a Strong-Work Ethic from all our team members.
If you fit this profile, we would love to talk to you!