Sales Marketing Coordinator (Spanish Speaking)

About the Role

Sharma Dental Center is a fast-growing dental practice in Dublin, CA specializing in full-arch implant restoration (All-on-X). We run active marketing campaigns across multiple channels and generate a high volume of patient leads every week.

We are looking for a warm, driven, and organized Patient Care Coordinator who will own the patient communication pipeline — from first contact to confirmed appointment. This is not a receptionist role. You will be proactively calling, following up, and guiding prospective patients through the process of booking a life-changing dental procedure.

If you are a people-person who likes structure, hates seeing leads go cold, and can hold a caring but confident conversation in both English and Spanish — this role was built for you.

Why this role matters

All-on-X implants change lives. Many of our leads are Spanish-speaking patients who have been living with missing or failing teeth for years. A warm, persistent, bilingual coordinator is often the difference between a patient finally saying yes — and another lead going unanswered.

What You'll Do

Daily call queue

• Work a prioritized call list every morning — reminders for today's appointments, confirmations for tomorrow, follow-ups for unreached leads
• Log every call outcome immediately in our shared tracking system
• Mark lead status accurately so the pipeline stays clean and current

Patient outreach

• Call new leads within the day they come in, with warmth and professionalism
• Follow a structured but conversational script — not robotic, not pushy
• Handle objections around cost, distance, and timing with empathy and confidence
• Coordinate with the AI call system and automated texts that run alongside your work

Appointment coordination

• Confirm all appointments the day before via call
• Send reminders and check-ins as part of the structured follow-up system
• Reschedule no-shows and document reasons

Post-consultation follow-up

• Call patients who attended a consultation but haven't booked treatment
• Share financing options and answer questions about the procedure timeline
• Maintain a respectful, patient-centered approach — never high pressure

Reporting

• Update lead statuses daily so the system stays accurate
• Flag patterns to the marketing lead — which leads are converting, which aren't

Requirements

Must Have

• Bilingual — English & Spanish (fluent in both)
• 1 year in patient coordination, scheduling, or phone-based customer service
• Comfortable making 30–60 outbound calls per day
• Organized, detail-oriented, status-updater by nature
• Professional phone manner — warm, clear, and confident
• Reliable and self-motivated — can work from a queue without being told what to do

Nice To Have

• Experience in a dental or medical office
• Familiarity with dental terminology or implant procedures
• Experience with CRM tools or Google Sheets
• Background working with Spanish-speaking communities in healthcare
• Knowledge of dental financing options (CareCredit, etc.)

Compensation

This role offers a starting hourly rate of $25-$35, based on your experience and background.