What are the responsibilities and job description for the Usher position at Sharks Sports and Entertainment, LLC?
TITLE: Usher (Level 1)
POSITION TYPE: Part Time, Non-Exempt
COMPANY: Sharks Sports and Entertainment, LLC
LOCATION: SAP Center & Tech CU Arena
REPORTS TO: Manager of Guest Experience
POSTING DATED: June 5, 2026
PAY RANGE: The pay range for this role $22.02 per hour - (SEIU Local 1877- Salary Schedule)
Position Overview
As a Part-Time Usher, you will be a key member of our Guest Experience team, responsible for creating a safe, welcoming, and memorable experience for all visitors at SAP Center and Tech CU Arena. You'll uphold our Team Teal Pioneering Principles and serve as a front-line ambassador of Sharks Sports & Entertainment. This position is represented by SEIU Local 1877 and is subject to the terms and conditions of the applicable collective bargaining agreement.
Essential Duties and Responsibilities:
- Consistently provide a high level of customer service by answering any questions guests have regarding directions, events, or parking.
- Assist with the security screening of guests to ensure a safe environment for all guests in attendance
- Properly enforce the building entry and exit policies and enforcement of the prohibited items list.
- Scans tickets at arena entry points and verifies tickets at aisles to ensure guests are seated correctly in the appropriate section.
- Tours assigned area to monitor and assist guests in their seating area with concerns or questions.
- Ensures proper access to Club and Lounge premium service areas, providing a high level of service.
- Ensures proper access to floor seating area for ticketed and general admission events.
- Assists with WCA and ASL guest seating areas, briefing guests upon arrival of emergency procedures.
- Monitors Penthouse Terrace, Plazas, and suites to ensure proper access, assists as appropriate to enhance the hospitality experience.
- Helps keep assigned area clean and free of debris.
- Perform additional duties as assigned to support departmental and organizational needs
Minimum Qualifications
- Ability to work various shifts, weekends, possibly holidays, and late nights.
- Demonstrated situational awareness skills to be able to identify issues and opportunities.
- Able to read, comprehend and articulate ticket information.
- Must be able to think critically and articulate directions to guests.
- Ability to work effectively with a variety of guests to ensure all needs are met.
- Be able to communicate information in a positive manner, even when the others are not positive.
- Must be dependable by maintaining acceptable attendance and punctuality.
- Ability to follow instructions.
- Must be able and willing to work a minimum of two-thirds (2/3) of scheduled shifts each month.
Physical Requirements
- Ability to sit, stand, walk, stoop, and crouch for extended periods of time with or without accommodation.
- Ability to bend at the waist, reach overhead and lift up to 25 lbs with or without accommodation.
- Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation.
- Ability to go up and down stairs multiple times in a shift with or without accommodation.
- Ability to stand for long periods of time indoors and outdoors with or without accommodation.
- Required to wear a company-issued uniform and maintain a professional appearance in accordance with company standards.
- Ability to work in varying environmental conditions, including exposure to a range of temperatures (indoor, outdoor, and cold environments), with extended periods spent in proximity to ice rink and arena conditions with or without accommodation.
- Ability to work in environments with bright lighting and event-related special effects (including smoke, flashes, and flame effects), as well as exposure to consistently high noise levels during events with or without accommodation.
What We Offer
- Competitive compensation
- 401(k) plan (pre-tax and Roth options) upon meeting eligibility requirements
- Employee referral bonus program
- Employee recognition program
- Complimentary or discounted sports and event tickets
- Complimentary parking while on duty
- Employee discount at the Sharks Pro Shop
- Food and beverage discounts during shifts (excluding alcohol)
- Spot Pet Insurance
- Access to Give Virtual Care (GVC) services
- Complimentary Barracuda tickets
- Complimentary ice skating at Sharks Ice locations (San Jose, Fremont, and Oakland)
- Discounts on select hockey programs at Sharks Ice
- A fun and engaging work environment
- An inclusive culture that values diverse backgrounds and is committed to driving meaningful impact within our community and industry
This position is not eligible for U.S. work authorization sponsorship.
Summary:
Born in 1991, Sharks Sports and Entertainment ("SSE") has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.
We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.
We live, work, and innovate by a set of Pioneering Principles:
T - Team success is more important than individual success
E - Exceptional experience is non-negotiable in everything we do
A - Appreciate others for their diversity and opinions
M - More risk leads to more rewards and expands our comfort zones
T - Trust that all teammates have the best intentions
E - Empower all teammates to make informed decisions
A - Always say what you really mean and do what you say
L - Lead by showing the respect to others you expect from them
We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.
Our Commitment to Diversity, Inclusion & Belonging
Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications - in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer
Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans' status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.
Notice to Recruiters and Agencies
SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE's HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.