What are the responsibilities and job description for the Customer Relations Specialist position at Sharkey's Cuts For Kids?
Customer Service/Sales Front Desk Salon - Upscale children’s salon
Do you love people and good vibes? Do you thrive in high energy environments? Great at helping people? Like to work with a team to reach sales goals? Keep reading…
We are looking for day-makers! If you have an outgoing personality, great customer service and sales skills, the ability to work in a fast-paced environment, outstanding time management skills, and of course people skills - we want to talk to you.
The Customer Service Sales Team Member provides exceptional service to our clients every time they visit. Beyond hospitality and customer service, the Customer Service Sales Team Member also supports the smooth running of salon operations and helps manage the flow from open to close. Check clients in and out, book appointments, sell retail, accurate record keeping of clients, resolve client issues, upbeat positive vibes, create fun!
RESPONSIBILITIES
- Provide a high level of customer service to customers
- Reach daily, weekly, sales goals
- Resolve any Customer Service issues that arises with professionalism and aligned with the company's values
- Provide support to hairstylists
- Assist salon management in daily tasks
- Facilitate successful appointment check-in process including seating and communicating with stylists at check in
- Book new appointments
- Be proactive, helpful and efficient
- Be a team player and promote camaraderie
- Promote and maintain the Sharkey’s Cuts for Kids brand aesthetic, atmosphere and culture
- Manage day to day business
QUALIFICATIONS
- Prior customer service management
- Prior Sales experience
- Prior scheduling experience
- Prior experience managing a team a plus
- Actively participate in sales and customer service feedback to meet sales bonus and team bonuses
- Outstanding customer service and problem-solving skills
- Exceptional communication skills and ability to work with a wide range of personalities
- Friendly and professional phone and email etiquette
- Experience with basic word processing and spreadsheets a plus
- Experience with Salon Ultimate software a plus but not necessary
- Salon experienced preferred
SCHEDULE & AVAILABILITY
- Full time
- Weekend Availability
- Flexible schedule
Job Types: Full-time, Part-time
Pay: $12.00 - $16.00 per hour
Benefits:
- Flexible schedule
Experience level:
- 3 years
Shift:
- 4 hour shift
- 8 hour shift
Work setting:
- In-person
Ability to commute/relocate:
- Metairie, LA 70005: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Sales: 3 years (Preferred)
- Scheduling: 1 year (Preferred)
- Customer service: 3 years (Preferred)
Work Location: In person
Salary : $12 - $16
