Payment Systems Member Service Representative

Job description:

Sharefax Credit Union, Inc. is one of Southwestern Ohio’s most outstanding and progressive financial institutions. Founded in 1960, our not-for-profit, full service credit union has grown to over $500 million in assets and serves more than 33,000 members. As a state chartered credit union, we provide a full range of products for individuals and small businesses throughout 12 counties in Southwestern Ohio. Sharefax Credit Union, Inc. is seeking a full-time Payment Systems Member Service Representative to join our Ivy Gateway branch.

$500 1 year bonus

ACCOUNTABILITY

Under the supervision of and accountable to the Payment Systems Manager.

PRIMARY RESPONSIBILITIES

• Maintains files and records to ensure the accuracy of credit card accounts.

• Follows established chargeback procedures to protect members’ rights against

unauthorized activity.

ESSENTIAL FUNCTIONS

• The functions listed describe the business purpose of this job. Specific duties or

tasks may vary and be documented separately. The employee might not be

required to perform all functions listed. Additional duties may be assigned, and

functions may be modified, according to business necessity.

• Employees are held accountable for successful job performance. Job performance

standards may be documented separately, and may include functions, objectives,

duties or tasks not specifically listed herein.

• All functions, duties or tasks are to be carried out in an honest, ethical and

professional manner, and to be performed in conformance with applicable credit

union policies and procedures. In the event of uncertainty or lack of knowledge

of company policies and procedures, employees are required to request

clarification or explanations from their superiors or management.

1. Orders and reissues plastics cards.

2. Daily balancing of ATM/Debit Cards.

3. Inputs cardholder data changes.

4. Monitors over limit and delinquency problems and notifies the collections

department.

5. Revokes problem accounts by changing the card status and reporting to credit

card processor.

6. Notifies credit card processor immediately of lost or stolen cards.

7. Processes provisional credit for chargeback dispute claims.

8. File insurance claims if the amount on lost or stolen card is greater than $500.

9. Wire processing.

10. Balances the daily credit card reports.

11. RDC review.

12. Maintains ATM Fleet.

13. Return Check cash letter.

14. Must demonstrate commitment, dependability and respect for other employees

with regular attendance, punctuality and adherence to agreed-upon schedule of

availability.

15. Share draft processing and balancing.

16. ACH processing.

17. Other duties as assigned.

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the

nature of the position.

Education/Experience:

High school diploma or GED required.

Competencies (as demonstrated through experience, training, and/or testing):

• Knowledge of credit union policy and procedures.

• Demonstrated knowledge of mathematical concepts including computation rates,

ratios, percentages, averages and reconciliation.

• Ability to interpret instructions furnished in written, oral, diagrammatical, or

schedule form.

• Experience with Microsoft Office.

• Ability to use personal computers and office productivity software.

• Ability to communicate clearly and concisely.

• Ability to interact effectively at all levels and across diverse cultures.

• Ability to be an effective team member and handle projects responsibly.

• Planning, organizing, and project coordination skills.

• A cooperative, positive attitude in relations with members and other employees.

• Ability to maintain professional composure when dealing with emotional or

confrontational circumstances.

• Courteous telephone manner.

• Aptitude for figures and detail work.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to

perform effectively all essential functions. In addition to other demands, the demands of

the job could include:

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount

of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

The worker is required to have close visual acuity to perform an activity such as:

preparing and analyzing data and figures; transcribing; viewing a computer terminal;

extensive reading.

Job Type: Full-time

Pay: $46,340.00 - $54,850.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $46,340 - $54,850