Head of Operations

The Role

SharedEasy operates 20 co-living properties across New York City, and we're on track to double the business. We need an operations leader who runs our buildings the way a great hotel GM runs a hotel — in the building, not behind a screen. If your idea of operations is dashboards and Zoom calls, this isn't your role. If it's walking a property, catching what's off before a resident does, and building teams that hold the standard when you're not there - keep reading.

About SharedEasy

SharedEasy is a NYC-based co-living and residential hospitality company. For seven years we've offered furnished, all-inclusive shared homes for young professionals, students, and newcomers to New York - combining real estate, hospitality, community, and technology. We're building the operational infrastructure to lead this category.

What Success Looks Like in 12 Months

Every property passes inspection-level standards without you personally checking it. Rooms are guest-ready on move-in day, every time. Maintenance tickets close inside SLA. Your Community Manager, maintenance, and cleaning teams run on playbooks you wrote, with real accountability. New properties open on schedule, fully furnished and operational from day one. Landlords name you as the reason they renewed.

What You'll Own

• Lead the field team. Manage and develop our Community Managers, maintenance technicians, and cleaning staff - hiring, scheduling, training, quality control, and performance management.
• Own the resident experience through your Community Managers. CMs are the face of SharedEasy to every resident - check-ins, check-outs, and day-to-day house management all run through them. You make sure every one of those touchpoints runs to our standards: CMs are thoroughly trained, follow the playbooks, and have every material and resource they need to do the job right.
• Be in the buildings. Spend 50% of your time on-site across our portfolio. You set the standard by walking the properties, not by reading reports.
• Direct the maintenance function. Manage our maintenance technicians and outside vendors: prioritize and scope work, dispatch the right resource, verify quality, and control costs. You won't be turning wrenches — but you need to understand housing systems (plumbing, electrical, HVAC, appliances) well enough to diagnose an issue and challenge a technician's or vendor's assessment.
• Handle resident situations in person. Be the senior presence when something unusual happens on-site: escalated conflicts, house rule violations, non-compliant residents, emergencies. Enforce lease terms and house rules firmly and professionally, and coordinate with our legal counsel and city agencies when a situation requires it.
• Build the playbooks. Create and maintain SOPs, checklists, and training materials for the cleaning, maintenance, and Community Manager teams — so quality depends on systems, not on any one person.
• Open new locations. Take new properties from signed lease to first move-in: furniture procurement and setup, utilities and account activation, vendor onboarding, supplies stocking, and full operational readiness.
• Manage supplies and inventory. Own purchasing, stocking levels, and cost control across cleaning supplies, consumables, furniture, and appliances.
• Be the face to landlords. Serve as the primary operational contact for property owners and building management teams — inspections, building issues, access coordination, and compliance walkthroughs.
• Report on operations. Track and report the operational KPIs of your function, and use the data to improve, not just to report.

What We're Looking For

Required:

• 3 years running multi-unit, physical operations - hotels or hospitality groups, multi-site restaurant/retail chains, or senior building-side property management
• Experience managing field teams of 8 (cleaning, maintenance, front-line staff)
• Strong working knowledge of residential building systems - enough to manage technicians and vendors with authority
• Confident handling difficult in-person situations: conflict resolution, rule enforcement, and staying composed under pressure
• Based in NYC and genuinely comfortable spending most days moving between properties in Brooklyn, Manhattan, and Queens
• Comfort working with AI tools daily. SharedEasy is an AI-native company - our operations run on AI, automations, and connected systems. You don't need to be technical, but you must adopt new tools fast and prefer building a system over repeating a task.
• An owner's mentality: you notice problems without being told, and you fix root causes, not symptoms

Preferred:

• Co-living, student housing, serviced apartments, or short-term rental operations experience
• Experience opening new units/locations (hotel openings, store openings, property lease-ups)
• Familiarity with NYC housing regulations and building compliance
• Vendor negotiation and procurement experience

Compensation:

$70,000–$90,000 total annual compensation, structured as a base salary plus a quarterly performance bonus tied to clear operational KPIs

You'll also have direct ownership of the largest team in a fast-growing company, reporting to the CEO.