What are the responsibilities and job description for the SPECIALIST, LEAVE AND DISABILITY ABSENCE MANAGEMENT position at Shared Services Center - Moore?
Summary
We are pleased that you are exploring Hyatt Hotels Corporation. Hyatt is a place where high expectations aren’t just met- they’re exceeded. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. At Hyatt, we care for people so they can be their best. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt employees enjoy the following benefits: health and welfare programs, Hyatt retirement savings plan, educational assistance, employee stock purchase program, 12 free room nights for full time associates after 90 days of service, community involvement, and wellness reimbursement.
The Hyatt Shared Service Center provides accounting and customer support for over 200 Hyatt Hotels in North America and Latin America. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards- whether it’s career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, we are ready for you!
This role will serve as a liaison between the absence management vendor (Sedgwick), worker’s compensation TPA (Gallagher Bassett) and property leadership and HR and colleagues on LOA. The role will be responsible for a designated portfolio of hotels/offices ensuring effective and efficient colleague absence management, disability accommodation (both temporary & permanent) and return to work coordination.
Essential Functions:
Serve as the main point of contact for vendors (Sedgwick and Gallagher Bassett) inquiries related to a colleague's request. This includes interpretation of eligibility information, job description, union contract interpretation, etc.
Serve as the main point of contact for hotel/property leadership for all inquiries related to a colleagues approved/denied absence/leave, accommodation, restrictions or return to work.
Administer out of scope colleague documentation. To include bonafide job offers, etc.
Coordinate employment decisions with legal and local leadership in situations of a colleague ineligibility for approved time, exhausting available leave time, failure to return approved paperwork, failure to return from leave, etc.
Coordinate ADA interactive process between colleague, vendor (Sedgwick and Gallagher Bassett) and local leadership. To include identification of potential accommodations, local training, securing resources for accommodation, etc.
Facilitates return-to-work (RTW) and accommodation efforts through negotiation with local hotel/property leadership, treatment provider and colleague; completes all accommodation/RTW related jurisdictional or company directed documentation, notification, or reporting; and documents contact in risk portal.
Contacts hotel leadership to identify specific information regarding employment area (i.e. training/education needed, physical demands, wages and benefits, availability, etc.); ascertains the specific physical tolerances, vocational skills and essential job functions needed for specific employment positions as requested by referral sources; and recommends necessary adaptive equipment as needed.
Proactively identify absence trends within portfolio of hotels and work with local HR to address. To include potential misuse of leave policy, accommodations, etc.
Administer out of scope leaves. To include domestic violence, stalking, victims of crime, etc. that do not have supporting medical.
Demonstrate a commitment to Hyatt core values (included in all job descriptions).
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
Experience
3 years of experience in absence management policy, procedure and administration
Prior experience with workers compensation claims and OSHA regulations and reporting
Prior experience with effectively collaborating and influencing operations leaders
Experience in multiple markets/properties preferred
Education
Bachelor’s degree in hospitality or a related field preferred
Computer Skills Needed to Perform this Job
Proficiency in Microsoft Office including Word, Excel, PowerPoint, Outlook, Forms
Additional Comments and Requirements
Ability to work independently and in a remote environment
Embody empathy, compassion and care for colleagues
To work remotely, you must be able to adhere to our IT requirements, including, but not limited to the following: High Speed Internet service required. Broadband technologies allowed are DSL, Cable, and Fiber-Optic. All other ISP (Internet Service Provider) technologies are not allowed, including cellular based services. Colleagues will be required to provide Hyatt with adequate certification of service from provider (upon request).