What are the responsibilities and job description for the Client Support Specialist position at Shared Resources, Inc?
We’re looking for someone to join our team who is:
- Willing to learn and adapt to a variety of technology platforms and tools.
- Able to communicate in a polished, professional manner across all channels.
- A stickler for details and accurate execution.
- Familiar with social media engagement and best practices.
- Comfortable applying creative thinking to daily projects.
- A self-starter who notices what needs to be done, asks thoughtful questions to ensure alignment, and consistently drives tasks to timely completion.
Qualifications
- Technology: Tech-friendly and comfortable working across various software platforms, web-based applications, email programs, digital calendars, word processing, and spreadsheet/database files.
- Education: Some higher education experience preferred.
About the Role & Environment
Given the work we do for our clients, our day-to-day pace is fast and varied. You might jump from membership processing to social media posting, website updates, or event registration management all within a single hour. We have a long list of things that need to be done, and urgent items that come to us daily. We need someone who brings curiosity, initiative, and strong follow-through to every project.
In your first 30 days, we will run through a variety of clients, tools, and procedures. Asking questions early is encouraged, and following outlined processes is critical to success.
Schedule & Location
- Hours: 15–30 hours per week (guaranteed minimum of 15 hours per week, with up to 30 hours available based on workload).
- Work Location: Hybrid model. We offer the flexibility to work either from home or out of our primary office in Lansing; some training may be done at our satellite office in the Metro Detroit area. Typically, more in-office hours are required upfront during training/onboarding, then a more hybrid or remote schedule can be discussed.
- Schedule Flexibility: Our core office hours are 8:30 AM – 5:00 PM, Monday through Friday. A set weekly schedule will be planned between you and the Chief Operating Officer. We are flexible with scheduling as long as advance notice is given and responsibilities are handled.
Compensation & Equipment
- Pay Rate: Starts at $15.00 / hour for the first two months during initial training and onboarding. Hourly rate increases are evaluated after month two.
- Equipment: A company laptop and all necessary software are provided strictly for work purposes. (If choosing to work remotely, employees maintain a reliable home internet connection).
Team Structure
This position reports directly to our Chief Operating Officer and works alongside our collaborative support staff team, which operates both in-office and remotely.
How to Apply
To apply, please send an email to support@sharedresources.us. Please include:
- Your resume/work history
- Your educational background
- A short note explaining why you think you are the right person for this role
- Your preferred working schedule and availability within our core business hours (8:30 AM – 5:00 PM), covering both a 15-hour/week and 30-hour/week scenario.
- Any upfront questions you have for our team
Salary : $15