What are the responsibilities and job description for the Patient Care Coordinator/Receptionist position at Shared Practices Group?
Description:
Job Title: Dental Front Desk Coordinator / Dental Receptionist
Position Summary
The Dental Front Desk Coordinator serves as the first and last point of contact for patients and plays a critical role in creating a welcoming, organized, and professional front-office experience. This position focuses on patient communication, scheduling, and administrative support to ensure smooth daily operations and support overall practice success.
Key Responsibilities
Patient Experience & Communication
- Greet patients warmly upon arrival and assist with check-in and check-out
- Answer incoming calls, respond to inquiries, and maintain a friendly, professional tone
- Communicate appointment details, office policies, and general visit flow
- Support a positive and calm environment for patients throughout their visit
Scheduling & Office Flow
- Schedule, confirm, reschedule, and follow up on patient appointments
- Maintain an organized and optimized schedule to support provider productivity
- Coordinate recall, follow-ups, and unscheduled treatment appointments
- Assist with daily office flow and communication between front and clinical teams
Administrative & Records Support
- Maintain accurate patient records and documentation in the practice management system
- Ensure patient forms and information are completed and up to date
- Support general administrative tasks including data entry, filing, scanning, and correspondence
- Maintain a clean, organized, and professional front desk and reception area
Monday-Friday 8am-5pm
$19 - $21 an hour
Requirements:Required Skills & Qualifications
- Strong customer service and interpersonal communication skills
- Excellent organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Comfort with computers, scheduling software, and basic office technology
- Professional appearance and demeanor
Salary : $19 - $21