What are the responsibilities and job description for the Resident Services Coordinator position at Shapell Properties Inc?
About the Role
We have an opportunity for a Resident Services Coordinator for our community in Porter Ranch. This role is key to fostering a positive living experience for our residents. The Resident Services Coordinator is responsible for implementing strategies to improve customer satisfaction and loyalty. Assist in the leasing process by marketing, leasing apartment homes as is necessary.
Essential Responsibilities
Operations & Communication
- Serve as the primary contact for resident inquiries via phone and email
- Resolve concerns with empathy, accuracy, and professionalism
- Ensure the leasing office is warm, welcoming, and organized
- Communicate positively with colleagues and offer assistance proactively
- Uphold company safety standards and report incidents promptly
Resident Experience & Marketing
- Practice active listening and deliver high-level customer care
- Plan and host engaging resident events
- Keep informed about community features and local amenities
- Promote positive online reviews and reputation management
Leasing
- Assist in marketing, leasing, and pre-leasing apartment homes
- Follow up on leads using the Yardi CRM system
- Prepare lease applications, move-in documents, and addendums
- Maintain secure handling of rent payments and office documentation
- Support application verification and approval processes
Who You Are
- A strong communicator who thrives on helping others
- Organized, responsible, and proactive in your work
- Knowledgeable about Fair Housing Laws and lease agreements
- Collaborative and respectful toward residents and team members
- Motivated to contribute to community success and retention
Normal work schedule may include weekends. Competitive hourly rate, leasing bonuses, housing discount available and excellent benefits.
Equal Opportunity Employer
Benefits:
- 401(k) /401k matching
- Dental insurance
- Employee assistance program
- Flexible Spending Account
- Health insurance
- Health Savings Account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Salary : $23 - $26