What are the responsibilities and job description for the Field Service Technician - New York position at Shape Technologies Group?
At Flow International Corp (Flow), a SHAPE company, we’re devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success.
The Flow difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, Flow team members listen to our customers to anticipate their needs and deliver technical know-how that transforms our customers’ visions into reality.
What it’s Like to Work Here.
We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced, and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.
What We Offer.
In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, life insurance, paid disability insurances, education reimbursement and more.
Role Summary
The Field Service Technician (FST) is responsible for installing, maintaining, and supporting Flow’s Waterjet and Fiber Laser Cutting and Press Brake machinery. This role requires strong mechanical and electrical skills, a customer-first mindset, and the ability to travel extensively.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Install, commission, troubleshoot, and repair Waterjet, CNC Laser and Press Brake systems.
- Provide on-site and remote technical support to ensure optimal machine performance.
- Train customers in machine operation, preventive maintenance, and safety procedures.
- Diagnose and resolve mechanical, electrical, hydraulic, and software issues.
- Complete detailed service documentation and reports.
- Maintain up-to-date technical documentation and assist with parts identification.
- Establish and maintain strong customer relationships.
- Participate in on-call rotation for after-hours and holiday support.
- Perform routine and preventive maintenance.
SUPERVISORY RESPONSIBILITIES: None.
TRAVEL: Travel extensively (up to 100% overnight, Monday–Friday; occasional international travel)
Qualifications
REQUIRED KNOWLEDGE, SKILLS, ABILITIES:
- Proficient in mechanical, hydraulic, pneumatic, plumbing, electrical, and electronic systems.
- Strong diagnostic and troubleshooting skills.
- Ability to analyze and resolve technical problems using sound judgment.
- Proficient in using Microsoft Office (Word, Excel, Outlook, Teams), Concur, and Kronos.
- Strong verbal and written communication skills, with the ability to clearly explain complex technical issues.
- Excellent interpersonal skills with the ability to remain calm and professional under pressure.
- Strong initiative, a positive attitude, and a dependable work ethic.
- Ability to organize work, manage time effectively, and work independently.
TOOLS & EQUIPMENT USED
- Standard office and administrative equipment
- Diagnostic tools, hand tools, and machine tools
- Flow International systems and software platforms
EDUCATION and EXPERIENCE:
- High school diploma required; AA degree in Electronics, Robotics, or Mechanical Engineering preferred
- Minimum 2 years of experience with Waterjet, CNC Laser, or Press Brake.
- Hands-on experience with industrial machinery installation or field service
- Strong mechanical, electrical, hydraulic, and pneumatic troubleshooting skills
- Valid driver’s license and passport
- Ability to lift up to 70 lbs and perform physically demanding tasks
- Willingness to work overtime and occasional weekends
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception and ability to adjust focus.