What are the responsibilities and job description for the Front Desk Receptionist position at Shanti Recovery & Wellness?
Front Desk Receptionist
Shanti Recovery & Wellness, Portland, OR
Job Type: Full-time, W-2
Pay: $22.00 to $27.00 per hour
Schedule: Monday through Friday, 9:00 AM to 5:00 PM
Job Summary
Shanti Recovery & Wellness is a high-volume, physician-led outpatient dual diagnosis clinic in Portland. We're hiring an experienced, self-directed Front Desk Receptionist. You'll be the first point of contact for our patients and keep the front office running smoothly.
Responsibilities
- Answer and triage a high volume of patient calls
- Verify caller identity (full name and date of birth) before sharing any patient information
- Check patients in and out, schedule appointments, and handle reschedules
- Collect copays, coinsurance, and outstanding balances, and follow up on patient bills
- Make reminder calls to new patients
- Send financial responsibility emails ahead of visits
- Assist with daily insurance verification
- Explain insurance benefits and patient costs clearly, including copays, coinsurance, deductibles, and out-of-network coverage
- Maintain accurate patient records and an organized front office
- Follow HIPAA and clinic privacy policies
Qualifications
- Office administration experience in a medical or healthcare setting (required)
- High-volume front desk experience, behavioral health or addiction treatment preferred
- Strong customer service skills and a professional, nonjudgmental manner
- Team player who can work independently and take initiative
- Experience explaining insurance benefits to patients, including copays, coinsurance, deductibles, and out-of-network (OON) coverage
- Working knowledge of HIPAA
Benefits
- 401(k) with employer match
- Paid time off
- Paid sick leave (Oregon)
- Paid training
- Monday through Friday schedule, no weekends
About Shanti
Shanti Recovery & Wellness is a locally owned, physician-led dual diagnosis clinic that has served Portland since 2014. We offer adult and adolescent psychiatry, medication-assisted treatment, and TMS therapy, with a compassion-over-punishment approach. Learn more at shantipdx.com.
Pay: $22.00 - $27.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
Application Question(s):
- Do you have experience answering high-volume patient phones? (Yes/No)
- Have you explained insurance benefits to patients, including copays, coinsurance, deductibles and out-of-network coverage? (Yes/No)
- Do you have working knowledge of HIPAA? (Yes/No)
- Is $22-$27/hr within your expected range? (Yes/No)
- Are you available to work Monday-Friday, 9:00 AM to 5:00 PM? (Yes/No)
Experience:
- front desk/office admin in a medical/healthcare setting: 1 year (Preferred)
Work Location: In person
Salary : $22 - $27